Accenture is a company serving clients in more than 120 countries. Accenture collaborates with the leading and best recognizable companies, supporting them in the process of business transformation by delivering measurable outcomes through its five practices Strategy, Consulting, Digital, Technology and Operations.
Job Description:
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Supporting and resolving incidents, managing problem records of the HR applications
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Interacting with application users/business
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Performing 2nd level analysis, troubleshooting and incidents handling
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Escalating problems to 3rd line support (if needed)
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Cooperating with 3rd line software development teams
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Providing timely notification to management and support groups
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Basic knowledge or experience with Software Development Lifecycle, ITIL or other frameworks
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Knowledge of one or more technologies: Unix, SQL, Informatica/BusinessObjects/other reporting tools, .NET applications or Java
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Experience in production support or incident management
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Ability to work with limited Supervision
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Disposability to work on shift basis
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Experience in Unix/Linux (basic scripting for monitoring purposes)
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Analytical approach to problem solving
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Ability to learn and support new web and system applications
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Very good written and spoken English (German nice to have)
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Ability to travel (trainings in Europe and possibility to travel overseas)
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Contribution to the growth of the largest companies on the market
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Continuing professional development in an international company
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Clearly defined career path and career counseling, mentoring and support to help you achieve professional success and grow your career
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Professional trainings (available in Poland and abroad), access to advanced knowledge bases and to the advices of international experts
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Friendly workplace environment, team bonding events, ability to participate in after work activities and clubs
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Social benefit packages including: private medical care, Sodexo vouchers, Benefit sport card
Poznaj
Accenture Sp. z o.o.
Accenture jest globalną firmą świadczącą usługi z zakresu konsultingu, nowoczesnych technologii i outsourcingu. Ponad 281 tys. pracowników Accenture świadczy usługi swoim klientom z ponad 120 krajów świata. Łącząc niezrównane doświadczenie, doskonałą znajomość wszystkich branż i funkcji biznesowych oraz rozległą wiedzę z badań nad najlepszymi firmami na całym świecie, Accenture współpracuje ze swoimi klientami, aby pomóc im stać się wysokoefektywnym przedsiębiorstwem.
W roku finansowym zamkniętym 31 sierpnia 2013 roku, Accenture osiągnęło przychody netto sięgające 28,6 miliarda dolarów. Strona internetowa firmy to www.accenture.com.