Service Desk Support with German/French

Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.

For our Client, leader of Insurance area, we are looking for motivated person who would like to join to the company as a Service Desk Support with German/French

Responsibilities:

• Providing Technical Support for Computers, applications, outlook, networks related issues and connected devices for customers through Voice and Remote Support;
• Act as a point of contact for colleague issues through phone, chat, email and portal, providing exceptional service in all colleague interactions;
• Engage other Service Desk resources or appropriate second- and third-level service resources to resolve incidents beyond scope of ability or responsibility;
• Communicate with the Colleague Care team where necessary  to ensure that escalated issues have proper attention and visibility;
• Update knowledge management system as necessary;
• Identify service improvement opportunities to key service management stakeholders;
• Work with Incident and Problem management teams on individual proactive and reactive issues as necessary;
• Grow general knowledge of IT and business systems , increasing ability to resolve issues on first contact.

Requirements:

• Proven experience in a Help Desk/Service Desk or Customer Service role
• Proven knowledge in SharePoint, Active Directory, MS Office (as a helpdesk not user), Windows 7
• Outstanding customer service skills and a “customer first” mentality are a must
• Basic understanding of IT principles and most commonly supported systems
• Fluency in English (both spoken and written) is a must
• Possibility to work on shifts: 8-16 and 13-21
• Excellent verbal and written communication skills and telephone manner
• Ability to build strong relationships with key stakeholders across the organization
• Ability to think logically to analyze, troubleshoot and resolve complex issues
• Must be professional, courteous and enjoy working with people; critical thinking, creativity, and independent judgment are expected.
• Bachelor's degree or relevant experience required
• ITIL Foundations Certification a plus

Offer:

• Attractive salary;
• Extended benefit package
• Big opportunity to increase the technical knowledge;
• Dynamic, young team full of positive energy.