Infosys provides business consulting, technology, engineering and outsourcing services to help clients in over 30 countries build tomorrow’s enterprise. Infosys BPO have been present in Europe since 2004. Currently we employ over 3000 employees in Europe delivering services for Fortune 100 clients across various services. Our Brno center is the most multicultural office within the Infosys organization.
Software Support Analyst with French
Introduction:
We are seeking French speaking Software Support Analyst to engage on behalf of a recognized premium brand pharmaceutical company and act as the key point of contact for the delivery team.
If you thrive in a challenging and fast paced international company environment, this management role, with a hands-on approach and chance to interface effectively with professionals and business leaders at all levels is the place for you.
Your responsibilities:
- · Provide application support for non-standard software applications
· Communicate with end users in the respective country to clarify problems with applications and resolve problems or issues.
· Diagnose the issue and escalate to programmers in cases of complex application problems
· Facilitate communication between programmers and end users
· Translate customer information into English to communicate with internal colleagues
· Maintain technical knowledge databases and “how to” queries
· Report on local country data on incidents, problems, service requests etc.
Our requirements:
- · Technical education (IT related qualifications) and/or experience in the relevant field. Graduates welcome to apply!
· Fluency in French and intermediate English (Spoken & Written)
· Experience/knowledge of JAVA or .NET technologies (main technologies for all applications)
· Basic knowledge of databases (Oracle, MySQL, MSSQL)
· Understanding of basic Object Oriented Principals (OOP)
· Flexible on travel – may involve international travel for training purposes