Team Leader with German
Wrocław
Team Leader with German
Wrocław
Nr Ref.: 1071621
Wrocław
Nr Ref.: 1071621
HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.
Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.
On behalf of our client, financial services company, we are looking for ambitious, experienced and goal orientated Team Leader/ Manager with fluent German language to manage existing team that is currently developing, and is expecting large increase in the team size.
On this position you will be responsible for leading, and developing existing team of customer service advisors responsible for bad debts collection activities, as well as for the recruitment process of new employees. Team Leader will be responsible for operational objectives such as: regular call quality and team performance analysis, process improvement strategies, training and development processes as well as cooperation with other departments. You would be expected for team management as well as for building long-term customer relationship.
We are looking for candidates with at least 2 year of experience in people management gained in call centre environment ideally within finance/ accounting industry. Previous experience in start-up projects would be an advantage or strong motivation to take part in challenging team expansion project. Fluency in German language (at least C1 level) and good knowledge of English language is necessary. To be successful on this position you need to have great analytical skills especially very good knowledge of MS Office (mainly Excel) as you would be responsible for a lot of data analysis and reporting duties.
Our Client offers good compensation package as well as very friendly environment within fast growing international company.
Do not hesitate to miss out on this great opportunity!
Apply within or contact me for more details.
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