Our client Company, one the biggest and most successful IT companies in the world with offices in Dublin, Ireland is looking for individuals who are fluent in German and would like to pursue their career in IT.
Your skills, knowledge and experience:
- Fluent knowledge of German and English languages.
- Analytical and systematic problem solving skills.
- Willingness to Learn
The following will be considered an advantage:
- Help desk, customer service, and support experience with problem solving involving hardware, software, and networks.
Your responsibilities:
- Log, validate and diagnose customer issues, on the full range of products and applications used on the customer site.
- Answer contacts promptly and professionally.
- Provide the customer with a solution through information gathering, analytical trouble shooting and problem research, or to route or escalate the call to the appropriate resolution group.
- Escalation and management of calls to agreed service levels.
- Adhere to company policies and procedures
You get:
- Clear career path in a growing multinational organization
- Private Health Insurance
- Free Shuttle bus service
- Gym Membership
- Learning Management system with online training
- Succession development plan for management role
- Fun budget for activities such as Go-Karting, Bowling, Cinema, etc.
Do you think you are the right person? – Don’t hesitate to hit the “Apply” button and send us your CV!
Please include the following clause:
"I hereby express my consent to process my personal data for the recruitment process in accordance with the Personal Data Protection Act of 29th August 1997 (Journal of Laws of 2002, No. 101, position 926 as amended).