Grafton Recruitment jest częścią Grafton Employment Group, która działa w ramach stale rosnącej sieci biur na całym świecie. Jesteśmy jedną z wiodących firm rekrutacyjnych na terenie Europy, prężnie rozwijamy się na pozostałych kontynentach. Wśród naszych Klientów są najbardziej znane międzynarodowe oraz polskie firmy. Budujemy długotrwałe relacje z naszymi kandydatami i staramy się opierać współpracę na partnerskich kontaktach. Kandydaci mają możliwość współpracy z wyspecjalizowanym zespołem konsultantów pracujących dla wszystkich branż.
Technical Support with German and English
Miejsce pracy: Warszawa
Nr Ref.: 2-10-24224/PC
Opis stanowiska:
For our Client, globally present production company that is noted for its innovative business approach, we are looking for a TECHNICAL SUPPORT with German and English to be a part of internal structures.
Holding this post you will join the Global Support Team and you will be responsible for Service Desk for German and English speaking users in EMEA region. Company is located in WARSAW.
To take this role you must possess the IT degree and have the general knowledge about IT area based of your experience and interest.
Tasks:
- Providing the phone and e-mail IT support for system’s users (hardware, operating system, MS Office)
- Solving incidents and service requests
- Installing and configuring IT hardware and software
- Monitoring of incident and quotes queues.
- Solving tickets (virus, licensing issues, security issues etc.)
- Preparing documents
- Participating in internal program initiatives for eliminating waste in processes and work-tasks
- Providing solutions and ideas to meet the needs of users
Holding this post you will join the Global Support Team and you will be responsible for Service Desk for German and English speaking users in EMEA region. Company is located in WARSAW.
To take this role you must possess the IT degree and have the general knowledge about IT area based of your experience and interest.
Tasks:
- Providing the phone and e-mail IT support for system’s users (hardware, operating system, MS Office)
- Solving incidents and service requests
- Installing and configuring IT hardware and software
- Monitoring of incident and quotes queues.
- Solving tickets (virus, licensing issues, security issues etc.)
- Preparing documents
- Participating in internal program initiatives for eliminating waste in processes and work-tasks
- Providing solutions and ideas to meet the needs of users
Wymagania:
- Relevant IT degree is an asset
- General experience (about 2 years) with PC clients (hardware and software); preferable in enterprise environment
- Advanced experience with MS Office and Windows
- High level of written and verbal skills in English and German is required (work in international team, with foreign customers)
- ITIL knowledge
- Very good communication skills
- Business attitude
- Team spirit, ability to work in a multicultural environment with sensitivity and respect for diversity
- Takes initiative and responsibility.
- High analytical skills.
- Ability to handle and prioritize several important tasks simultaneously.
- Willing to work in shifts system.
- General experience (about 2 years) with PC clients (hardware and software); preferable in enterprise environment
- Advanced experience with MS Office and Windows
- High level of written and verbal skills in English and German is required (work in international team, with foreign customers)
- ITIL knowledge
- Very good communication skills
- Business attitude
- Team spirit, ability to work in a multicultural environment with sensitivity and respect for diversity
- Takes initiative and responsibility.
- High analytical skills.
- Ability to handle and prioritize several important tasks simultaneously.
- Willing to work in shifts system.
Informacje dodatkowe:
Benefits:
* Competitive salary and permanent job contract
* Attractive benefit package (privatemedical care, life insurance, Mutisport card).
* Interesting career path in a multilingual environment
* Trainings and professional development program
* Ability to work with the newest technology
If you want to apply for this job, please, send us your curriculum vitae in English with the ref. number in subject of your application.
If you've had an interview in Grafton already, please, contact your consultant directly (ideally by email).
For more related job opportunities visit www.grafton.pl/it/
* Competitive salary and permanent job contract
* Attractive benefit package (privatemedical care, life insurance, Mutisport card).
* Interesting career path in a multilingual environment
* Trainings and professional development program
* Ability to work with the newest technology
If you want to apply for this job, please, send us your curriculum vitae in English with the ref. number in subject of your application.
If you've had an interview in Grafton already, please, contact your consultant directly (ideally by email).
For more related job opportunities visit www.grafton.pl/it/
