IBM BTO BCS in Cracow s one of the leading international companies providing business process support services. In our center we are providing accounting and financial services to foreign customers in three core processes: Accounts Payables, Accounts Receivable and General Ledger.
Technical Writer with HTML
Work location: Cracow, Armii Krajowej 18
Scope of responsibilities
- Own maintenance of entirety of documentation within the defined scope:
- Manage the requests to update content of payroll knowledge database and help center tools,
- Execute the changes of content as per defined process
- Work with all teams to extract information to translate them into usable documentation content
- Research and gather technical and background information to include in the documentation
- Write DTPs and all other required process description content irrespective of the format required
- Write relevant communication and training content (inclusive of contributions to training delivery as appropriate) to support change management process
- Prepare and maintain required reports and dashboards
- Maintain existing and newly developed payroll knowledge management documentation (DTPs, training materials, HD scenarios, entity factbook) in dedicated database,
- Maintain existing and newly developed payroll content in the help center tools
- Maintain related reporting and dashboards
Requirements - background and experience; skills and competencies
Required:
- Proficiency with HTML
- Intermediate Excel/Google Sheets skills
- Outstanding writing, editing & proofreading English ability
- Capable of managing multiple, competing priorities within tight deadlines while ensuring that quality standards are met
- Ability to explain complicated processes in clear and simplified English
- Excellent attention to detail
- Strong communication skills
Preferred:
- Website/user interface design experience
- Content management and/or help centre tool experience
- Data reporting & analysis experience