Technical Writer
Miejsce pracy: Wrocław, Poland
Nr ref.: JO-1507-312402xxxxx
Job details
As a Technical Writer you are responsible for producing technical documentation that supports our customers in better understanding our products.
Key tasks and responsibilities:
- Assist the development teams in improving the user experience by providing input to terminology and use of Embedded user assistance;
- Identify and prioritise areas where users need information to support their use of the product;
- Create product support documentation that provides users and implementers with the range of information they need - including concepts, task guidelines and relevant examples;
- Use style guides and other documentation standards to ensure consistency and quality across product areas
- Review materials created by other Technical Writers;
- Contribute to the ongoing improvement of style guides and other documentation resources and processes;
- Continually improve documentation by making use of available feedback and data, and in line with changes to Unit 4’s documentation strategy;
- Participate in professional networks like TCPIP, SOAP!, ISTC, TEKOM or STC.
Job requirements
Knowledge and skills
- Fluent in English, both written and verbal (the company language is British English);
- Solid knowledge of/experience with computer-based writing tools;
- Elementary knowledge of standard industry documentation tools (e.g. Doc2Help, RoboHTML or MadCap Flare).
Education
Bachelor’s degree in technical translation or writing preferred or other relevant study (e.g. Business Administration).
Experience
- Minimum of 2/3 years experience with professional writing in English, ideally as a technical writer for software or technology products;
- Experience working as part of a team creating software or web user interfaces preferred;
- An understanding of software development and programming principles, or experience with APIs preferred;
- Experience with financial management systems is considered preferred;
- Elementary knowledge of standard industry documentation tools (e.g. Doc2Help, RoboHTML, MadCap Flare).
Personal characteristics
- Self-driven and a team player;
- Good communication skills;
- Motivated by interaction with other professionals;
- Able to understand and communicate complex information;
- Ability and interest in working in Agile Development environment;
- Can work consistently within agreed frameworks, and to agreed standards;
- See the product and product support documentation from the user’s perspective;
- Able to understand how users interact with the system and anticipate potential gaps;
- Interested in process improvements.
What do we offer
- Career in multinational company - one of the global leaders of ERP software supplying;
- Competetive salary compensation - based on candidate's experience;
- Private healthcare;
- Multisport card;
- Group life insurance package;
- English lessons - covering 60% of costs;
- Refreshments - Sandwiches, fruit and drinks;