Key responsibilities:
- Plan and coordinate migration projects
- Preparing transition projects by analyzing ‘as is’ processes, defining gaps
- Supporting organization to be migrated in preparation and organization of the transition process
- Monitor the progress of migration and acquiring knowledge properness
- Ensure the quality and properness of the processes documentation (Desktop Procedures)
- Identify potential risk and control areas in processes planned to be migrated
- Identify potential areas for improvement among migrated processes
- Ensure proper process acquisition on the side of SSC
- First point of contact for the customer during the migration project
- Report to SSC Operational Director and MAG Transition Manager
Requirements:
- Working experience in SSC/BPO environment – over 5 years
- Experience in business processes migrations
- Experience in process / project / change management
- Experience in Team management
- University degree / BSc in Economics or Business Administration with major in finance or accounting.
- Additional certificates, courses, postgraduate studies in the area of Finance and Accounting is an advantage.
- Foreign language knowledge (English is a must, additional is an advantage)
- good knowledge of project management tools
- Good knowledge of MS Office (Word, Excel, Visio)