Winckler Personal is an international recruitment agency specializing in the recruitment of top talented professionals to companies throughout Poland and EU countries. For our client, a global leader specializing in business travel management, we are currently looking for candidates for the position:
Travel Agent with German
Miejsce pracy: mazowieckie/ Warszawa
Responsibilities:
- ensure the quick and effective resolution to customer queries in line with agreed service levels and recommended course of actions
- provide technical and process support for any hardware or software related query in person or remotely
- anticipate and identify IT problems, offer & implement the most cost-effective, rapid and acceptable solutions
- monitor and escalate all Incidents according to agreed service levels and IT Service Delivery ITIL procedures and processes
- update and maintain Service Now incident records in a timely and efficient manner recording accurate information to allow problem resolution and analysis to take place
- attend and participate in all departmental meetings and/or training programs as directed by the Service Desk Management
- constantly review and make recommendations for potential cost savings and efficiencies that can be achieved
- ensure all SLA targets are met. Escalate where necessary serious faults or concerns to Team Leader
- performance will be measured on approach to customer services, resolution of incidents and requests, number of recommendations and complaints about individual performance
- receive and record all contact from Users either via telephone, email etc. Seek to resolve all of these requests and concerns re technology services. Keep users informed on status and progress of calls
Requirements:
- fluent German + English in speaking and writing
- excellent communication skills and maturity to present clear, concise and regular updates to our customers and IT management
- possess an open approach to the sharing of information andactively listens to new ideas
- Windows XP & 7, Microsoft Office 2003/2007 full understanding, Active Directory Administration, knowledge of ticketing system
- Service Now or similar Service Desk technology
- proven IT expertise working in a similar support function
- effective in the problem identification and resolution in a timely manner
Optional:
- other languages will be an asset
Our Client Offers:
- stable employment
- good sallary
- soft and hard skills trainings
- career development opportunities
- employee benefits, e.g. medical insurance, life insurance, lunch card, multisport card, IATA card,
- recognition awards
- dynamic work environment in a growing and highly qualified team
