Gi Group is an internationalrecruitment agency whose main task is to offer fully-qualified employees. Weare a leader in the Italian market and one of the main agencies in ourcountries of operation. We hold certificate No.570 entitling us to operate as awork agency in Poland.
In regard to further development of one of our Clients we arecurrently seeking Candidates for a position of:
Banking Analyst with Fluent English & German
Location: Gdańsk/Gdynia
Ref No. BA/08-AC
Job description:
The EMEA Helpdesk is a dynamic team with a great friendly outgoing culture. We deal with high quality support to clients regarding data and working issues relating to products. We are looking for a Banking Analyst and Applications Specialist (the role is a service desk specialist with English and German languages)
Key responsibilities of the role:
- Helps clients by offering expert advice via phone and e-mail, relating to the use of applications, mainly Eikon
- Manages to resolve client issues and assumes ownership of functionality and data queries
- Ensures that customers are always kept up to date about the status of their query by providing effective and accurate follow ups
- Continuously improves his/her knowledge of product and market
- Builds internal and external client relationships through networking to facilitate quick and efficient resolutions
- Manages the customer relationship through the use of Customer Relationship Management tools (Service Cloud)
Requirements:
- Fluent German and English languages - min. C1
- No experience necessary, but financial knowledge is beneficial
- University degree required, however we will provide you with training and mentoring programs
- Excellent customer service skills
- Professional, polite and proactive attitude to work
- Ability to work timely, meeting the deadlines
- Logical and analytical thinking
- Ability to work on a rotation pattern (as regards the time of work)
Our Client offers:
- competitive salary
- attractive benefit package
- great office location
- high company standards and culture
- friendly atmosphere in multicultural environment
- the ability to use your knowledge of foreign language on a daily basis at work