Job Summary:
As a member of the NOS NED Voice Team, the selected individual will be responsible for the deployment and operations of voice telecommunications systems and network infrastructure.
Job Description:
- Manage vendor and/or product provisioning, procurement, and delivery of voice services hardware and software
- Work with multiple client groups to ensure that shared infrastructure is meeting functional, service level and budgetary requirements
- Deploy, maintain and support voice technologies to provide business connectivity needs.
- Supporting deployed voice solutions and architecture.
- Deploy, configure and maintain a variety of voice technologies including: Microsoft Lync, Cisco Call Manager, Avaya
- Manage vendorproduct provisioning, procurement, and delivery of voice network service, hardware and software to agreed service levels and budgets.
- Maintain a high level of knowledge on the deployment of network and voice technologies.
- Report project status on a weekly basis.
- Report issues to local management and area management on a weekly basis
- Ensure technology standards ratification.
Build & Test Phase:
- Maintain and update system and network documentation
- Follow established development processes and standards for all work. Identify and propose improvements to the processes and standards as necessary.
- Participate in complex projects with minimal supervision or guidance
- Assist in compiling training materials to support operational requirements
Operating Phase:
- Provide Tier 2 and 3 operational support for deployed technologies such as CUCM, mobility servers, voicemail systems, toll bypass gateways and network infrastructure
- Maintain a high level of knowledge on the deployment of network and voice technologies
- Report and/or escalate issues to management
- Update standards documentation as necessary.
- Problem management; diagnosis, escalation, tracking and resolution
- Perform traffic engineering analysis on network facilities
Education:
- Undergraduate degree or equivalent HND certification in Telecommunications, Information Systems, Electrical Engineering or Computer Science
- Professional certifications and knowledge of Call Manager or other Cisco products
- Proficiency in office automation tools (MS Office Project\Excel\Word\PowerPoint and Visio)
- Experience with E1 circuit ordering, provisioning, installation and trunk group configuration
- Knowledge of cabling/wiring interfaces, e.g., amphenol, V.35, db15, Cat 6, etc…
- Experience in establishing network interfaces, e.g. CUCM to adjunct equipment
- Knowledge of Microsoft Lync/OCS
- Experience with system alarm and network circuit diagnosis/resolution
- Experience of SIP in CUCM SIP Trunking
- Familiarity with advanced network based routing features
- Experience in interacting with telcos on problem resolution
- Understanding of multiplexing technologies
Work Experience:
- Minimum two years experience in telecom deployment or operational role
Work Requirements:
- On call support on a rotation basis
- After hours work may be required to meet deployment deadlines, fault resolution and change implementation
- Travel to project sites as needed
- Ability to work overtime
- Attend External/Vendor training courses
Knowledge/Skills Requirements:
- Independent problem solving and debugging skills.
- Proven analytical and problem solving skills
- Excellent organizational and multi-tasking skills; understands/executes concepts of Project Management
- Excellent oral, written and interpersonal skills
- Aptitude to learn new technologies quickly
- Detail oriented
- Ability to work with and meet tight deadlines
- Ability to interact effectively with Senior Management
- Benefits package, including private medical care, lunch vouchers, sport club card
- Training package on various technologies and possibility to gain a certification
- International teams and multilingual environment
- Access to the latest high-tech solutions and opportunity to specialize in other technologies
- Ability to learn from the best IT experts on the market
- After the trial period possibility to work from home ('home office')
Poznaj
Accenture Sp. z o.o.
Accenture jest globalną firmą świadczącą usługi z zakresu konsultingu, nowoczesnych technologii i outsourcingu. Ponad 281 tys. pracowników Accenture świadczy usługi swoim klientom z ponad 120 krajów świata. Łącząc niezrównane doświadczenie, doskonałą znajomość wszystkich branż i funkcji biznesowych oraz rozległą wiedzę z badań nad najlepszymi firmami na całym świecie, Accenture współpracuje ze swoimi klientami, aby pomóc im stać się wysokoefektywnym przedsiębiorstwem.
W roku finansowym zamkniętym 31 sierpnia 2013 roku, Accenture osiągnęło przychody netto sięgające 28,6 miliarda dolarów. Strona internetowa firmy to www.accenture.com.