Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at http://www.accenture.com/.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
- Provides operational activities in customer service using common sense and experience, being led by given guidelines and procedures.
- Provides customer service to specific client countries based on agreed scope of project
- Order management, price lists distribution and reporting
- Working in the area of logistics/order management,
- Entering required data into the system based on processes, guidelines and procedures,
- Communication with client based on processes and procedures,
- Preparation of regular and ad hoc documents & report,
- Performs other activities requested ad hoc by supervisor,
- Manages achievement of given SLA and KPI's,
- Support active knowledge transfer, back-up, best practice sharing, provides with operative directions to other team members,
- Following given guidelines & procedures actively liaise with colleagues, clients and customers to anticipate and solve issues and risks.
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Customer orientation and business/industry awareness
- Working knowledge of Microsoft suite of desktop computing products: Excel, Word and Outlook.
- Strong oral and written communication skills in at least 1 major language
- Understands internal control
- Comfortable under pressure and capable of handling effectively a number of conflicting priorities
- Flexibility for change and in time
- Fluency in English and Spanish or Italian is a must
- Opportunity to work for the most recognized brands in the world
- Attractive salary
- Online and classroom trainings (CIMA training /certificate for qualified employees)
- Notable discount for the language courses
- Social benefit packages including: private medical care, My Benefit, life insurance, professional photo classes
- Open communication among all employees and across the teams
- Ongoing mentoring and support not only during the induction period
- Friendly work atmosphere and chill-out spaces for chats
- Accelerate runners club and the participation in various employee initiatives