Key duties:

• Understand and identify project tasks from conception, to implementation, to completion
• Oversee and manage delivery of sub-tasks across internal departments and with external vendors/partners as well as across our multiple brands
• Create and provide timelines, written requirements and agent processes in a clear and step-by-step format to management, the internal project team, and outside vendors
• Identify new process and efficiency improvements
• Be able to access and create reports, and analyze data to identify projects
• Act as liaison between Product / Operations and service management on prioritized projects.
• Coordinate project deliverable sign-off with internal business QA test Leads
• Collaborate with the team to identify high priority bugs and enhancements affecting customer service performance and coordinate their fixes with Engineering

 Desired skills & experience:

• 3 - 5 years in a data analysis role involving business and technology analysis
• Proficiency in the use of MS Access and SQL queries
• Good knowledge of MS Office especially MS Excel
• Working knowledge of Business Intelligence databases for example Salesforce, Business objects, Bi Cafe
• Excellent English communication skills, including requirements writing/understanding, and experience in presenting projects to senior stakeholders and PMs
• Understanding of the technology world and where the business and technologies are shifting towards
• Core Skills: Self-reliant / self-starter, proactive, team contributor

 Benefits offered:

• Ability to gather business analysis experience
• Ability to work in multinational environment
• Trainings
• Sport Card
• Health Insurance