Delivery Manager
Luxoft is a global leader in high-end software development.
Luxoft is looking for talents with a passion for technology & ready to create original solutions. Once on board, you are invited to expand your knowledge & skills, offering you a continuous learning experience helping you stretch your potential.
So if you’re enthusiastic by the idea of accessing cutting edge technology & innovation to make an impact, why don't you join us?
Delivery Manager
Miejsce pracy: Warsaw
Nr Ref.: VR-26174
Responsibilites
Key Responsibilities
- Deliver medium/high complexity infrastructure services to our consumers from initiation to checkout and delivery. Platform includes Linux, Windows, Database, Web Services, Storage, and Virtual Machines.
- Confirm scope across GCTO, defines implementation approach, track milestones, and manage delivery risks & issues.
- Engage respective GCTO teams as required; System Integration, Operations, IT Risk, Networks, Engineering, Product Management, Provisioning, and Access Management to deliver a consistent high quality service.
- Manage multiple simultaneous global initiatives. Provide day to day support of our delivery services to meet our service level agreements.
- Produce delivery plans, minutes, status reports, KPIs, and risk logs.
- Communicate with stakeholders and clients at different levels of the organization on status and risks.
- Build a trusted partnership with our clients. Ensure timely delivery of IT solutions aligned to the client's requirements while supporting the strategic objectives of the organization. Ensure SLA and project milestones are consistently being met.
- Support our clients and users with their delivery requests through the ServiceNow Ordering Platform.
- Maintains quality of service by supporting and adhering to organizational standard operating procedures.
Requirements
Essentials Skills and Qualifications:
- Minimum 5 years combined IT Infrastructure service or delivery experience in a financial institution or comparably large organization. Demonstrated progression in responsibilities.
- Extensive experience with working in a global organization involving cross functional project team and client base.
- Experience in IT Infrastructure Technology across multiple platforms; Windows, UNIX, Database, Storage, Web Services and networks.
- Proven track record in the execution of infrastructure service delivery that meets the client expectations.
- Possess strong client relationship management experience.
- Proficiency in Microsoft toolset including Excel and Powerpoint.
- Strong English verbal / written communication skills & ability to interact effectively with various levels of management.
- Demonstrate a strong sense of personal accountability in providing end-to-end service delivery.
Candidate Value Proposition:
- The position offers the opportunity to work in an exciting environment interacting with customers and professional and experienced colleagues globally.
- The team in Warsaw is built up from scratch, which gives a unique opportunity to be a part of establishing a team culture and contributing to onboarding new team members to join later in 2017 and 2018.
- The role will serve all business units in Credit Suisse giving an opportunity to get to know the CS organization and business.
- The opportunity to get engaged in projects delivering new technologies to the organization, such as Cloud.
We offer
- The role is within the Technology Account Management (TAM) organization in Group Chief Technology Officer. TAM Project Delivery and System Integration are horizontal functions that span across all three account management towers that serve as key relationship managers for their allocated divisions and functions.
- TAM Switzerland is responsible for Swiss UB, IWM, Risk & Finance and GCTO; TAM Americas is responsible for Group Ops, CST, GM and IBCM; the third TAM is responsible for APAC. We partner with our clients in identifying and delivering infrastructure services that are cost effective and strategically aligned with the business goals.
Key Responsibilities
- Deliver medium/high complexity infrastructure services to our consumers from initiation to checkout and delivery. Platform includes Linux, Windows, Database, Web Services, Storage, and Virtual Machines.
- Confirm scope across GCTO, defines implementation approach, track milestones, and manage delivery risks & issues.
- Engage respective GCTO teams as required; System Integration, Operations, IT Risk, Networks, Engineering, Product Management, Provisioning, and Access Management to deliver a consistent high quality service.
- Manage multiple simultaneous global initiatives. Provide day to day support of our delivery services to meet our service level agreements.
- Produce delivery plans, minutes, status reports, KPIs, and risk logs.
- Communicate with stakeholders and clients at different levels of the organization on status and risks.
- Build a trusted partnership with our clients. Ensure timely delivery of IT solutions aligned to the client's requirements while supporting the strategic objectives of the organization. Ensure SLA and project milestones are consistently being met.
- Support our clients and users with their delivery requests through the ServiceNow Ordering Platform.
- Maintains quality of service by supporting and adhering to organizational standard operating procedures.