Accenture is a company serving clients in more than 120 countries. Accenture collaborates with the leading and best recognizable companies, supporting them in the process of business transformation by delivering measurable outcomes through its five practices Strategy, Consulting, Digital, Technology and Operations.
ERP Support Specialist
Workplace: Kraków
Nr Ref.: 00360184
Key responsibilities:
- Perform 2nd level support for delivered systems, systems maintenance (Oracle EBS: Order Management, Supply Chain Management, finance ).
- Design and develop proactive monitoring tools for functional level application monitoring.
- Driving incident management activities especially P1/P2 type of incidents.
- Generate incident reports, analyze and provide insights on root cause, actions that needs to be taken for daily / weekly / quarterly meetings. Prepare good presentation for incident analysis, highlighting the top incidents, root causes, resolution and actions to address those.
- Guide the support engineers every day and prioritize the activities based on client’s priorities.
- Provide support during releases and quarter end.
Requirements:
- Minimum bachelor's degree.
- Oracle DB and SQL background.
- PL/SQL and/or Java EE experience is a plus.
- Minimum 2 years of total experience as a developer or a support specialist DBA experience not required.
- Experience on support project working for clients located globally.
- Good analytical skills.
- Strong Communication Skills with fluent English speaking ability.
- Trained on ITIL framework.
- Flexible to support on weekends (in exceptional cases only).
- Knowledge on Microsoft Office products.
- Ability to collaborate with cross functional teams in achieving common goals.
Distinct advantage:
- ERP Functional knowledge
- Experience in following Oracle EBS modules will be added advantage:
- Oracle Territory Management
- Oracle Resource Management
- Oracle Incentive Compensation
- SAP/HANA Experience
- SOLR/Angular JS
- Hadoop, Hive
- Cassandra and Tableau
You will have contact with:
- Oracle E-Business Suite, SalesForce, Custom Java apps
- Operational Support Experience on BPEL, SOA Services Interfaces, Oracle Forms, XML Publisher Reports
Our offer:
- Employment contract.
- Benefits package: private medical care, lunch vouchers, sport club card, life insurance and personal accident insurance, ability to use the corporate credit card AMEX Gold.
- Remuneration for work in overtime.
- Mentor, who will help you fully exploit the development opportunities in the company.
- Attractive training package (including international training), as well as permanent access to a comprehensive knowledge base and the assistance of international experts.
- Inclusion and diversity value - we’ve received numerous awards in this area, including ‘Top 25 Companies for Diversity’.
- Opportunity to work with Global TOP Clients on large projects.
- Dynamic, international working environment.