ERP Systems Support Engineer

Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.

For our Client, international IT company that placed their SSC center in Worcław we are looking for : ERP Systems Support Engineer

Key tasks and responsibilities:

• Investigate, document and resolve the technical problems. These problems can include such things as Hardware, Operating Systems, RDBMS and Web configurations.
• Process all calls in accordance with published response times / escalation procedures.
• Deliver the full range of technical services to  customer base both remotely and on site.
• Carry out essential daily remote checking of customer systems.
• Comply with Company’s information and Security Requirements and all Company business procedures, policies and ISO/BS standards.

Job requirements:

• Good communication and interpersonal skills.
• Logical thinker with an aptitude for problem solving.
• Exhibits good analytical and problem solving abilities.
• Exhibits excellent communication skills carefully selecting the most appropriate method.
• Fluent in English, both written and verbal.
• Ability to manage your own time to prioritise workload and meet deadlines.
• Friendly and professional manner with an enthusiastic positive approach to tasks.
• Able to use initiative and work alone, and as part of a team.
• Ability to remain calm under pressure and to be patient.
• Able to use initiative and work alone, and as part of a team. Good working knowledge of Windows Server 2008, Windows 7 and Windows 8. Windows Server 2012 preferred.
• Good working knowledge of Citrix is essential.
• Knowledge of TCP/IP and general networking.
• Bachelor’s degree in a relevant field.
• Experience with implementation of new systems into existing infrastructures.
• Experience of VMware and other virtualisation software.
• Previous experience working in a client server environment, supporting either SQL Server 2005, 2008 or 2012, carrying out routine maintenance, housekeeping and performance tuning. SQL 2012 experience preferred.
• Experience in writing SQL queries.
• Experience of ODBC database access.
• Experience of IIS.
• Experience of configuring and administering in a Windows environment including Active Directory preferred.
• Experience with Agresso or other financial systems preferred.

Our client offer:

• Work in an inspiring environment in one of the largest R & D centers in Poland;
• Ability to develop your professional competence and career (work with the latest technologies, trainings);
• English lessons
• Social package