Operations Manager PTP (Purchase to Pay)

For our client, leader in SSC/BPO sector, we are looking for candidates for a position of: Operations Manager PTP (Purchase to Pay)

Tasks:

Business Driver

• understands the needs of the client and balances them with those of Company,

• establishes and maintains effective relationships with customers and gains their trust and respect; manages business partner satisfaction (KPIs, Customer Satisfaction Score),

• is an escalation instance for his/her area of responsibility,

• supports scope extension and migration projects,

• controls budget realization in the area of his/her responsibility,

• assures adherence to process design and standards set,

• ensures consistent usage of methodology & tools,

• sets and manages realistic and manageable targets,

• cooperates and collaborates with other Company’s Centers in order to increase the quality and end-to-end process effectiveness;

Leadership Champion

• leads and motivates multi-functional teams in dispersed or complex environments,

• teaches and coaches his/her direct reports;  motivates the team in the context of corporate management principles,

• is perceptive & sensitive to the needs of colleagues and offers help appropriately,

• plays a significant part in the recruitment /development of new people,

• actively encourages and assists the development of people; manages talent development program in his/her area of responsibility,

• presents self-confidence when taking decisions,

• is responsible for his/her direct reports performance evaluation/regular meetings with direct reports;

Continuous Improvement Driver

• ensures team is developing new ideas (Kaizens), process improvements and methods; escalates, informs, communicates within LGBS and to Customers about new found solutions and possibilities,

• ensures organizational structure and documentation methods are appropriate and cost effective,

• shows 'Can do' approach even in case of tough projects/implemented changes; is 'action oriented',

• close cooperation with Process Management

• signing off functional concepts of projects, business cases, implementation plans & project end

• performs other tasks defined by supervisor.

Requirements:

• Experience in PTP required (3 years)

• Experience in leading 40+ employees (1 year)

• University diploma or equivalent

• Excellent command of all Windows applications

• Good command of English, both written and spoken

• German nice to have

• Diligent, independent and systematic approach to work

• Analytical and conceptual mind-set

• Flexibility and adaptability

• · Leadership skills

• Communication skills

• Stress Resistance

Benefits:

• Full-time employment contact
• Flexible working hours
• Financial bonuses
• Private health insurance
• Multisport Card

If you are interested in this job offer, send your CV in English to: Joanna.Bober@cpljobs.pl