Senior Internal Communications Specialist

HAYS Poland jest firmą doradztwa personalnego, należącą do międzynarodowej grupy HAYS plc, notowanej na giełdzie w Londynie i największej firmy rekrutacyjnej w Wielkiej Brytanii.

Grupa posiada ponad 390 biur w 27 krajach na całym świecie, w których łącznie pracuje 8 300 specjalistów. Jest liderem w Europie Środkowej i Wschodniej, Azji, Ameryce Południowej, Australii, Nowej Zelandii, Chinach, Japonii, Hong Kongu i Kanadzie.

Purpose of the role

Establish the structure of internal and external communications in the Operations Centre
Develop and deliver internal and external communications for the Centre
Work with the wider internal communications community to communicate about OC progress, milestones etc that inspires confidence in the strength of the service opportunities

Accountabilities

Internal and external communications within the Operations Centre
• Develop and manage internal communications channels for the OC, including the OC intranet, internal social media tools, business briefings and newsletters
• Develop & deliver internal communication plans
• Manage internal events, such as floorplate briefings, launch events and other workshops or stakeholder events
• Write clear and compelling employee messages
• Measure the effectiveness of internal communication channels and projects
• Provide internal and external communications advice and support to senior executives and teams to support them to engage effectively with their employees and other stakeholders
• Develop and manage external communications for the OC, ensuring alignment with IAG external communications strategies, policies and procedures
Internal communications to support transformation

• Work with the wider internal IAG communications community to develop and deliver Operations Centre vision and positioning statements that bring together strategy and concepts in a form that is easily understood by a wide range of internal stakeholders
• Work collaboratively with Operating Companies and other key stakeholders to ensure aligned IAGGBS communications and joined up planning and messaging.
• Regularly test the effectiveness of messages and channels through workshops, questionnaires and through building relationships, and make recommendations for changes as appropriate

Key Relationships / Interfaces

• Operations Centre management team
• Transformation Programme teams
• Communications teams in the Operating Companies
• Senior GBS Leaders and other senior stakeholders


Qualifications:
• Degree level qualification or equivalent, in a communications related subject• Degree level qualification or equivalent, in a communications related subject

Skills
• Excellent writing skills
• Ability to deal with a broad range of communication activities and channels, including media, websites, publications, marketing, social media and events
• Ability to self-manage and operate independently but also take clear and specific direction
• Ability to manage projects in a fast-paced global environment with tight deadlines, finite resources and conflicting priorities
• Excellent attention to detail
• A strong customer focus, committed to exceeding customer expectations
• Excellent stakeholder management skills with the business acumen and professional maturity to engage with stakeholders at all levels
• Strong interpersonal and communication skills with ability to align diverse views
• Excellent written and spoken English
• Working knowledge of the languages of the countries of our operating companies is an asset: working knowledge of Spanish is particularly important

Experience:

• Track record of working in HR and or communications roles in large, complex global transformation programmes
• Experience of designing communications that enable and facilitate constructive industrial relations in a unionised environment
• Experience working in an HR role in an environment of change involving process, policy and technology using multiple communication channels