Experis™ is the global leader in professional resourcing and project-based workforce solutions. We accelerate organizations’ growth by intensely attracting, assessing and placing specialized expertise in IT, Finance & Accounting, Engineering and Healthcare to precisely deliver in-demand talent for mission-critical positions, enhancing the competitiveness of the organizations and people we serve.
Task Order Manager
Workplace: Warszawa
Nr Ref.: KL/01/2017/TOM
Responsibilities:
1. Staff Management
- Provide oversight and direction to in-country staff
- Lead staff to meet the organization's expectations for productivity, quality, and goal accomplishment
- Monitor staff performance and time and attendance
2. Vendor Management
- Daily coordination with document delivery vendor to ensure processes followed as stipulated as per the Authorized Process Manual.
- Monitor exceptions of return to sender cases and co-ordinate for return of uncollected documents back to the mission. Ensure return to sender cases are monitored and closed promptly.
- Frequently conduct physical audits of the document delivery and bank service locations to ensure compliance and report any incidents.
- Monitor call recordings and/or place mystery calls as requested.
- Monitor and respond to email inquiries regarding the service
3. Coordination with Stakeholders:
- Ensure prompt reporting and daily coordination including banking report confirmation from fee collection vendor
- Ensure coordination with the US mission on an as needed basis
- Available for daily consultation during normal hours of operation for consular sections, including (in rare instances) after-hours emergencies
- On-site client meetings at least once per month in Warsaw
4. Reporting:
- Monitor Service Level Agreements (SLAs) to ensure service levels are met or exceeded
- Prepare and submit weekly report
- Prepare and submit four monthly reports including SLAs
- Prepare and submit monthly PowerPoint presentation to client
- Ad hoc incident reports as required
Key Attributes:
- 10 to 15 years of working experience in a similar role (Client Relationship Management, Customer Service Management, Visa Outsourcing Services)
- Very strong oral and written communication skills in English
- Strong Russian language skills
- Strong leadership skills
- Ability to conduct research to solve problems and execute solutions
- Desire to learn, grow and contribute creative ideas and make the effort to achieve the team's goals
- Ability to work independently without direct supervision yet at the same time form part of an effective team
- High level of punctuality, work ethic and discretion
- Call center experience
- Proficient with MS Office (Excel, Word)
- Proficiency with software and databases
- Ability to travel within the region
Offer:
- Stable job based on diffrent forms of contract
- Access to education platform with over 3000 different IT trainings
- Private medical insurance (Medicover) and Multisport card
- Professional development opportunities
- The pleasant atmosphere in an ambitious and professional team
- Work with people from all around the world
If you are interested in this offer please send your application by clicking Apply button.
Poznaj
ManpowerGroup
ManpowerGroup, światowy lider innowacyjnych rozwiązań dla rynku pracy, od 2001 roku wspiera swoich klientów i kandydatów w Polsce. W Polsce ManpowerGroup posiada 40 agencji i jest obecny w 25 miastach w całym kraju. Organizacja oferuje unikalne usługi dla firm i kandydatów poprzez: ManpowerGroup™ Solutions, Manpower® oraz Experis™. Usługi ManpowerGroup w Polsce obejmują pracę tymczasową, rekrutację stałą i badanie kompetencji pracowników, zatrudnienie zewnętrzne, outsourcing procesów, doradztwo personalne, zarządzanie karierą i outplacement.