Grafton Recruitment, firma założona w 1982 roku w Irlandii, to wiodąca agencja rekrutacyjna z ponad 30 letnim doświadczeniem. Grafton Recruitment jest jedną z największych niezależnych firm rekrutacyjnych w Europie, wyspecjalizowaną w rekrutacji profesjonalistów średniego i wyższego szczebla we wszystkich sektorach. Gwarancją wysokiej jakości naszych usług jest posiadany certyfikat ISO 9001.
Agencja zatrudnienia (nr licencji 812)
Agencja zatrudnienia (nr licencji 812)
Call Center Manager
Job location: Gdańsk
Nr ref.: 1-26-36739/PC
For our Client international company we are looking for:
Call Center Manager
Responsibilities:
Call Center Manager
Responsibilities:
- Check external provider performances and facilitate system and procedure implementation
- Work on the work environment in order to assure the best place to work ant to reduce the attrition
- Drive Contact center and Consumer Care strategy deployment at the local level
- Provide an efficient and customer focused service to end consumer
- Ensure effective handling of consumer/trade partners enquires to ensure high Consumer service level
- Ensure effective escalation and correspondence in line with high company standards
- Monitoring average call handling times to ensure correct number of agents to meet service level agreements
- Drive call avoidance to reduce cost and increase efficiency
- Ensure all communication with customers and trade partners is in line with best practice to ensure customer satisfaction and loyalty
- Develop plans and schedules for internal Call center (if applicable) guaranteeing an efficient and productive use of personnel and technology in order to ensure an optimal service delivery
Requirements:
- Min.3 years of experience on similar role in call center environment
- Fluent English
- Ability to work independently and continuously according to given processes
- Master degree
- Leadership skills
- Strong customer orientation
- Ability to work under pressure an in a rapidly changing environment
Benefits:
- Professional working environment with focus on training and development
- Competitive salary and benefits package
- Great working atmosphere
Uprzejmie informujemy, że skontaktujemy się tylko z wybranymi kandydatami.
Osoby zainteresowane prosimy o przesyłanie aplikacji za pomocą przycisku
pod ogłoszeniem: "APLIKUJ TERAZ".