Customer Relations Manager

You see things a little differently. So do we. Leadership at IKEA is simple, clear and humble. We’re not fans of bureaucracy and complicated hierarchy. We invest in your passions and encourage you to grow with them. Come see things a little differently with us.
 

About you:

• have a passion for getting the best for the customers
• have the ability to create and work on business plans, budgets and goals, using strategic thinking
• you’re experienced in resolving customers’ problems, and creating a win-win outcome
• have the ability to align customer needs and expectations with business needs
• are able to communicate clearly, negotiate and influence
• are fluent in written and spoken English
• are excited about working in unknown environment
• can think out of the box and you are not afraid of and learning from your mistakes
• have a passion for people and working interpedently

About the job:
 
Customer Relations Manager builds and retains a long-lasting relationship with new and existing customers by ensuring positive and joyful shopping experience. CRM promotes and encourages a customer–focused culture throughout the store by leading a team to understand customers’ needs, shopping behaviours and their living situations.
 

About the assignment:

• leading and managing team to understand customers’  needs, shopping behaviours and their living situations and improving shopping experience
• promoting and encouraging a customer –focused culture throughout the store
• collecting and analyzing customer data and drawing conclusions to secure improvements to our long term customer satisfaction
• ensuring fast and easy payment processes in store
• taking responsibility for resolving customer complaints
• analyzing customer feedback to identify roots causes, taking action to improve short and long customer satisfaction
• creating a customer relation action plan  for the store based on insights from customers’ feedback, taking actively part in creating business plan for store
• providing an inspiring and motivating direction for co-workers and others colleagues by creating an environment of trust, constructive feedback
• focusing on developing people by creating development plans, ensuring living succession plan

What we do offer:

• stable employment conditions on the basis on contract of employment
• employee loyalty programme Tack!
• private medical care for IKEA employees and their families
• cafeteria programme (including eg. Multisport card)
• accident Insurance and Pension Plan
• jubilee awards, commemorative gifts, special events