Ogłoszenie numer: 1062378, from 2016-04-29
TIENS company was founded in 1995 and is present in countries around the world. The company offers a wide range of dietary supplements inspired by Chinese medicine, natural, high-quality cosmetics and devices, which help improve health. Products are delivered to customers by Consultants in direct sales methods. The mission of thousands of employees and consultants is to promote a positive, natural and healthy lifestyle.
Now, we are seeking enthusiastic individuals to join our Customer Service Department in Warsaw.
Customer Services Representative & Office Administration
Location: Warszawa
Job description
- The delivery of the highest levels of service in all interactions with Customers and across all channels of communication
- Effectively handle all Inbound calls assuring the highest levels of service delivery and response accuracy
- Respond to Customer queries and questions relating to all aspects of the business
- Accurate processing of orders via the phone and all other order channels
- Handle Outbound call campaigns: support and handle all activities relating to Up Sell/ Cross Sell programs
- Support/ take responsibility for ad hoc projects/ campaigns as directed by the team management assuring timeliness of delivery and quality of output
- Liaise with other departments to assure full support and response for the Customer in the least amount of time
- Timely processing of all administrative tasks related to Customer Records
- Support and attend meetings and Sales Events
- Basic administration and maintaining office equipment and office supply
- Assist Country Manager with his day-to-day tasks, including schedule and plan meetings
Requirements
- Proven customer support experience- direct selling industry as additional advantage
- Great knowledge of Windows, Microsoft Excel, Power Point, World etc.
- Fluent language skills both written and spoken in Polish and English
- Strong organizational skills, ability to adapt to change and work under pressure
- Ability to multi-task, priorities, and manage time effectively, attention to detail
- Interpersonal skills, possitive attitude
- Adaptability, initiative, stress tolerance
We offer
- Employment full time agreement
- Opportunity of development
- Team work
- Nice & international atmosphere
Please add the following clause: I agree to the processing of my personal data for the needs necessary in the recruitment process.