Junior Process Engineer

Junior Process Engineer is responsible for the development, implementation, changes and improvement of the service delivery and supporting processes. Other responsibilities include, process governance and development of initiatives for continuous business process simplification and improvement to streamline service delivery activities.

• Building service delivery and business supporting processes in cooperation with Service Delivery team
• Implementing process updates and ensuring all work delivered by Service Delivery team is properly documented
• Monitoring development and tracking the progress of work instructions and procedures preparation
• Developing and maintaining process flows, RACIs and all process-related documentation
• Acting as a guard for an uncontrolled process changes
• Collaborating with internal teams to ensure work is delivered in line with the existing process documentation
• Issuing and monitoring implementation of change requests related to process work stream
• Maintaining process workbook to ensure all processes are up to date
• Developing initiatives for continuous business process simplification and improvement
• Preparing, monitoring and implementation of change request to the reporting and workflow tools
• Supporting up-scopes and new business activities in the area of process development
• Ensuring compliance of processes with customer and company standards
• Organizing review and lessons learnt sessions in order to make sure processes are followed and/or revised if necessary
• Creating process standards and sharing best practices across the Programme
• Supporting other Process Engineering Team Leader’s and Senior Management’s ad hoc requests