Hemmersbach specialises in providing cross-border infrastructural services for the information technology (IT) industry. With more than 2,300 permanent employees in 34 subsidiaries we offer our services in over 190 countries worldwide.
For our newly created Service Desk Team we are seeking the following:
- Providing remote L1 Global Support to end users,
- Analyzing problem and putting correct resolution in place,
- Troubleshooting and relating,
- Resolution procedures to non-technical end- users, opening, closing and monitoring of the incidents in the system during the complete,
- Incident lifecycle,
- Monitoring the correct timelines (SLA),
- Contact with the end user via phone, e-mail & chat,
- Providing input toward,
- Knowledge base maintenance.
- Fluent Spanish (C1), preferably proven with certification;
- Very good English (B2);
- Previous experience with Level 1 or Level 2 Service Desk, including: troubleshooting, diagnosis, resolution, software deployment;
- Readiness to work on shifts (8 hour shift, 24/7);
- Strong organizational skills with ability to prioritize effectively;
- Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult situations.
- Possibility to contribute to the newly created international Global Service Desk team;
- Attractive salary;
- Multisport and private medical care package;
- Group insurance;
- Stable work in flexible and open company;
- Necessary trainings to prepare you for the position;
- Permanent support in daily tasks;
- Interesting international projects;
- Welcoming and friendly work environment within young, multicultural team;
- Free parking spaces.
Poznaj
Hemmersbach
Why us?
We are one of the leading providers of the IT services in the world. Numbers do not lie – we already have more than 50 subsidiares all around the world and operate in over 190 through our network of subcontractors. We employ over 4000 people around the world, which makes our work setting a truly international one.
In Poland, you can find our offices in Bielany Wrocławskie, Wrocław, Katowice, Kraków and Warsaw. Our shared services offices support colleagues and sub-contractors in such areas as HR, finance, administration, project management, customer support, hardware maintenance, supply chain, logistics and plenty more. We are also specialists in servicing IT hardware for the top players in the industry.
Recruiting process
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Step
Pre-selection of candidates
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Step
Phone interview
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Step
Face to face / Skype interview
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Step
Decision and offer
Testimonials
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Robert
PMO Administrator, Bielany Wrocławskie
I fully recommend applying to Hemmersbach because it is a company in which you are able to gather your first valuable and important IT experience. This is a really good option for people who have just started their IT career.
The best thing about the company is the possibility for young people to develop and fundamentally widen their skillset. This is especially important in the IT field. I also like the atmosphere and companionship from my colleagues, which I've had since the very first day of my work in Hemmersbach. -
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Ola
HR Analyst, Katowice
Friendly atmosphere, supportive colleagues and leaders. Knowledge sharing environment, the place you can always ask for support/advice.
Well prepared onboarding process with Buddy assignment. Benefits (private healthcare, insurance, and multisport card) available from the first (trial) employment contract.