About the job
In order to increase the support to our farmer owners (members) dedicated team in Gdansk has been created a year ago. The main responsibilities of an Agent is to provide timely and effective front-line and operational support to our 8500+ farmer owners in 7 European countries (Denmark, Sweden, Great Britain, Germany, Luxembourg, Belgium and The Netherlands). Our team is part of a global digital and operations department.
This position gives you an opportunity to deliver the highest quality of farmer experience.
- proactively handle farmers’ both mail and phone inquiries on a daily basis providing quality, accurate and timely support
- verify documentation based on established guidelines and standards
- navigate farmers through self-service systems
- maintain master data
- monitor milk quality results and collaborate with other departments and companies (i.e. laboratories, logistics)
- book and handle expenses for elected farmers
- support administration of quality assurance programs connected with sustainable farming
- establish a strong relationship and trust with our farmers
- work with 3rd parties to prioritize farmers’ requests and issue resolution
- actively sharing the best practice and knowledge
- handle ad hoc tasks on a daily basis
- very good command of Dutch language (min. B2)
- at least a bachelor's degree
- ability to manage complexity, prioritise tasks effectively with an enthusiastic can-do attitude,
- willingness to support farmers with the inquiries
- attention to detail, self-motivation, and great organizational skills
- excellent communication skills
- an ability to identify process improvements
- experience in dealing with documentation will be a plus
- experience in the customer service field would be a huge advantage
- experience within the Salesforce environment will be an additional advantage
- International operating environment
- Medical care (Luxmed) & life insurance
- Additional benefits like Multisport card, vouchers, travel points or cinema tickets, etc.
- Scandinavian working style & no dress code
- Development programs (function additions, coordinator program)
- Financial support for your education
- Relocation package
- Referral program for employees
- Employee Assistance Program (legal, psychological, health, financial consulting, etc. )
- Support for your healthy lifestyle (fruit day, facility for sportsmen, sports challenges and activities, Arla active teams/sports groups
- Flexible working time and home office work possibility
- Additional holiday depending on the length of employment
- Fully paid 30 min. break
- Modern office space with a beautiful view and high-standard furniture (i.e. adjustable desks)
- Spacious canteen, delicious coffee and tea available on every floor in specially designed spots
- Chill-out rooms with X-box, pool table, board games, football table and swing
Poznaj
Arla Global Shared Services
Moooo. We are Arla GSS and we deal with business the Scandinavian way.
You most likely associate us with brands like Arla Apetina, Lurpak or Castello. We are part of the global Arla Foods group employing over 20,000 people worldwide and delivering 25 trillion glasses of milk a year. That being said… At our office in Gdańsk Wrzeszcz we do not produce butter or cheese, nor do we conduct milk quality assessment.
We are a Global Shared Services Center and we deliver tens of projects in: Finance, IT, Global and Local HR, Risk Controls and Compliance, Supply Chain, Procurement, Customer Service, Member Service and Operations, European Transport Control Center, Supplier Quality Assurance.