Network Engineer T3

Role & Responsibilities:

• Act as a focal point for high impact, large account problem resolution

• Works on complex problems where analysis of situations requires in-depth evaluation of factors

• Participate in daytime and night/weekend on-call rotation

• Troubleshoot complex enterprise networks to quickly resolve downtime and outages

• Create Methods Of Procedure (MOP) and action plans for post-sales projects

• Develop expertise in specific areas (i.e. technology, product). Transfer this skill in order to mentor colleagues and/or customers via presentations or documentation (technical tips, etc...)

• Manage issues/customers by setting expectations and meeting/exceeding those expectations to achieve the highest level of customer satisfaction

• Effectively communicate issues to engineers within the support team, and resolutions/work-around to the customer

• Receive minimal supervision, no instruction on routine work, and general instruction on new assignments

• Perform ad hoc analyses and tasks as assigned

• Provide guidance and leadership to less experienced engineers

• May require some travel to customer locations in this role

Minimum Qualifications:

• Minimum 6 years of experience in network support

• Strong practical knowledge of troubleshooting Routing and Switching protocols BGP, MP-BGP, IS-IS, OSPF and STP

• Strong practical knowledge of protocols including Multicast, HSRP, TCP/IP, IPSEC, and Frame-Relay

• Strong practical knowledge of Cisco platforms including Catalyst with 6500, FWSM, ASR, Nexus and ISR series routers

• Proven crisis management skills

• Strong analytical, problem solving and organizational skills

• Strong written and verbal communication skills in English

• BS in Engineering/Computer Science/IT and/or equivalent experience

• Prior experience in support of remote customer networks required

• ITIL certifications a plus

• CCIE highly desired

• Attractive Salary based on B2B or employment contract
• Enthusiastic and positive work atmosphere
• Daily work with the best IT specialist in international enviroment for one of the Best Employers in Poland with people from all around the world
• Private Healthcare(Medicover) and MultiSport Card
• E-learning platform
• Internal trainings, coaching and mentoring
• Possibility of changing position, department, gaining new knowledge and experience
• Healthy, comfortable and challenging environment
• Working in Office with Two cafeterias, Summer gardens, Outdoor Ping Pong table, Xbox games and board games in creativity rooms, Massage chairs, Table football and more