timework sp. z o. o. sp. k. Agencja Pracy tymczasowej została założona w 2003 roku. Jesteśmy prężnie działającą Agencją Pracy. Zapewniamy nowoczesne rozwiązania HR w zakresie leasingu pracowniczego, rekrutacji oraz selekcji pracowników. Firma timework sp. z o. o. sp. k. posiada certyfikat wpisu do rejestru podmiotów prowadzących agencje zatrudnienia o numerze 9688.
Service Analyst in the Process Control team
Location: Bydgoszcz
Key Accountabilities & responsibilities
The primary accountabilities include:
- support project delivery team members in granting access to applications/systems required per role within project,
- maintain database describing applications/system access statuses per End-user,
- support project End-users in case of system incidents so they can be sorted out efficiently,
- analyze occurred incidents (related to systems) to find out their root causes (RCA reports); prepare improvement plans and control their implementation,
- coordinate technical environment requests related with connection to Customer networks
- manage the environment to implement process and procedural changes within operational environment,
- maintain BC/DR plans for supported projects (provide required training sessions, organize tests and exercises, manage the required communication to related organizations),
- organize required training sessions (role/function related, system related),
- provision operational reports.
Key Skills
- Fluent English (written and spoken),
- The ideal candidate would be ITIL qualified,
- Experienced in working in service desk organizations ,
- Excellent documentation and management skills,
- Excellent communication skills verbal & written,
- Science Degree or equivalent (desirable),
- Advanced MS Office (Word, Excel).
Więcej ofert pracy na www.timework.pl
