Grafton Recruitment, firma założona w 1982 roku w Irlandii, to wiodąca agencja rekrutacyjna z ponad 30 letnim doświadczeniem. Grafton Recruitment jest jedną z największych niezależnych firm rekrutacyjnych w Europie, wyspecjalizowaną w rekrutacji profesjonalistów średniego i wyższego szczebla we wszystkich sektorach. Gwarancją wysokiej jakości naszych usług jest posiadany certyfikat ISO 9001.
Agencja zatrudnienia (nr licencji 812)
Agencja zatrudnienia (nr licencji 812)
Team Leader with German and English
Job location: Warszawa
Nr ref.: 1-26-33320/PC
For our Client international FMCG company we are looking for:
Team Leader with German and English
Responsibilities:
- Providing overall leadership and strategic direction to Customer Service team
- Ensuring the highest level of Customer Service
- Evaluating performance and productivity in accordance with SLA/KPI service levels
- Being a key point of contact for customer service related issues
- Reviewing and signs off on knowledge transfer, training completion,
- Implementation of process improvements strategies, standards, and delivery goals
Team Leader with German and English
Responsibilities:
- Providing overall leadership and strategic direction to Customer Service team
- Ensuring the highest level of Customer Service
- Evaluating performance and productivity in accordance with SLA/KPI service levels
- Being a key point of contact for customer service related issues
- Reviewing and signs off on knowledge transfer, training completion,
- Implementation of process improvements strategies, standards, and delivery goals
Requirements:
- At least 2 years of experience in managing midsize teams
- Excellent German and very good English skills
- Experience in an international environment, ideally in SSC organization
- Leadership skills
- Strong customer orientation
- Ability to work under pressure an in a rapidly changing environment
- Excellent German and very good English skills
- Experience in an international environment, ideally in SSC organization
- Leadership skills
- Strong customer orientation
- Ability to work under pressure an in a rapidly changing environment
Benefits:
Benefits:
- Interesting and challenging responsibilities in a successful leading multinational organization
- Trainings and professional development,
- Attractive benefit package
Are you interested in this position? Please fill in the contact form or send us your CV both in English and Polish language with the ref. number in the subject of your application.
If you have had an interview in Grafton already, please contact your consultant directly via e-mail.
- Interesting and challenging responsibilities in a successful leading multinational organization
- Trainings and professional development,
- Attractive benefit package
Are you interested in this position? Please fill in the contact form or send us your CV both in English and Polish language with the ref. number in the subject of your application.
If you have had an interview in Grafton already, please contact your consultant directly via e-mail.
Uprzejmie informujemy, że skontaktujemy się tylko z wybranymi kandydatami.
Osoby zainteresowane prosimy o przesyłanie aplikacji za pomocą przycisku
pod ogłoszeniem: "APLIKUJ TERAZ".