Business Client Support Consultant

Duties:

• Process all Client’s request and deliver application support to customer database remotely
• Keep the customers informed through written and verbal communication
• Take ownership of customers’ issues and ensure that customers’ expectations are met
• Troubleshoot customer issues, as well as to gain knowledge of future software updates
• Develop a high level of understanding of internal systems to be able to support external and internal international Clients in the resolution of requested issues
• Identify opportunities for service improvements
• Ensure a high quality of interaction with Clients and colleagues from other departments
• If necessary, referring requests to the other departments e.g. for the 3rd line support consultant

Requirements:

• At least 1 year of professional experience preferable in IT support, customer support, service desk, helpdesk or similar area
• Depends on your experience we can offer senior, principal or team leader positions
• Fluent in English written and oral
• Additional foreign language will be big asset as we provide services for EMEA countries
• Excellent  communication skills
• Able to work in dynamic environment
• Very good analytical and problem solving skills
• Very good knowledge of MS Office
• Knowledge of ERP/CRM systems will be a plus
• Experience with SAP or Oracle will be big adventage

Offer:

• Growing possibilities in an international, well-known organization structures
• Attractive salary package
• Benefit package, trainings and courses
• A clear and supported development path based on your needs and ambitions
• Opportunity to work globally as part of an international organisation
• Opportunity to develop your knowledge and professional skills in an international environment
• A modern office in the city centre