Kim jesteśmy?
Adecco Poland Sp. z o.o. należy do międzynarodowej korporacji Adecco S.A. - światowego lidera wśród firm doradztwa personalnego, który posiada 5100 placówek w ponad 60 krajach. W Polsce działamy od 1994 roku. Swoją wiedzą i doświadczeniem służymy w ponad 50 lokalizacjach na terenie kraju. W 2016 roku pracę dzięki Adecco Poland znalazło ponad 63 000 osób. Adecco Poland Sp. z o.o. jest Agencją Zatrudnienia nr 364.
Adecco Poland Sp. z o.o. należy do międzynarodowej korporacji Adecco S.A. - światowego lidera wśród firm doradztwa personalnego, który posiada 5100 placówek w ponad 60 krajach. W Polsce działamy od 1994 roku. Swoją wiedzą i doświadczeniem służymy w ponad 50 lokalizacjach na terenie kraju. W 2016 roku pracę dzięki Adecco Poland znalazło ponad 63 000 osób. Adecco Poland Sp. z o.o. jest Agencją Zatrudnienia nr 364.
Collection Specialist
Miejsce pracy: pomorskie/ Gdańsk
Nr Ref.: CS/02/2017/GDA
Currently, for our client we are looking for a candidate for the position:
Collection Specialist
Reference number: CS/02/2017/GDA
Place of work: Gdańsk
In this role, you will be responsible for all credit and collections activity relating to student accounts.
Duties and responsibilities
- Manage assigned student account base with responsibility for maximizing collection efforts while providing a positive student experience,
- Responsible for both inbound and outbound calls, as well as emails,
- Interact with internal departments to assist with issues related to payment inquiries, disputes, refunds, transcripts and other related problems to expedite payment and ensure accurate student accounts,
- Utilize departmental criteria and sound judgment to audit accounts and make recommendations for enrollment exceptions,
- Adhere to the designated SLA for your team and/or department,
- Ensure compliance with departmental strategy, collection policies and procedures,
- Use of internal systems to assist students in resolving their balance.
Knowledge, skills and experience
- Fluency in English,
- Strong interest in finance sector,
- Strong verbal, written, and organizational skills,
- Must be detail-oriented, customer-focused, and a self-starter,
- Bachelor's degree in Accounting or related field is a plus (we are willing to consider applications from current students),
- Credit and collections or customer service experience is a plus.
We offer
- Role in an international company with stable position on the market,
- Strong people oriented culture,
- Skills development through diverse work assignments and professional trainings program,
- Compensation package, travel allowance, private medical care, life insurance and Multisport card,
- Work with diverse, motivated team,
- Fresh fruit every Wednesday.