About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Cloud Infrastructure Services is one of the biggest outsourcing service providers in Poland. Since the establishment of our first service center in Krakow in 2004, it has achieved great success and grown rapidly. In 2006, we opened a second center in Katowice and in 2012 a third center in Opole. Today, our team of 2,000 professionals delivers IT outsourcing services to 40 clients in 20 languages.
Position purpose
Endpoint Virtualization team (EV) is responsible for implementing, managing and support of Citrix XenDesktop / XenApp environments.
Main accountabilities
- Perform day-to-day activities related to Citrix, Windows and applications administration
- Implement Infrastructure Changes (sometimes out of business hours)
- Maintain SCCM Task Sequence for Windows Imaging
- Create and maintain App-V packages
- Resolve incidents and requests from the end users
- Create new and maintain existing documentation
Requirements
If you can answer at least half of these questions without Google or any other help and the willingness to learn and passion are also checked, apply.
- What’s the difference between VDI and Thin Client?
- What’s the first and last address in 10.44.234.0/25 network? How many IPs are there and what a broadcast is?
- What’s the difference between NAS and SAN?
- How do you check if network port is opened?
- What’s the GPO and how to configure it for the whole project?
- How does a PC know what is the address of an AD controller?
- How to prepare Windows OS Image that can be then distributed on number of computers?
- Which drivers are better, virtualized or paravirtualized?
- How does App-V work?
- What is markdown (or up ^^) language and did you have a chance to use it?
- Do you count from zero?
Candidate’s profile
This role is best suited for a technology professional seeking to provide tier 2 and tier 3 infrastructure and application technical support for the SSC customers (Internal Support for Capgemni Eastern Europe.) You will work with technologies such as Citrix XenDesktop, Citrix XenApp, Citrix Netscaler, XenServer, Microsoft App-V, Microsoft SCCM. Successful candidate will perform root cause analysis, break-fix, performance analysis, troubleshooting and issue resolution.
Don’t stop reading yet if the technologies listed above don’t ring any bell or you have only as much as heard about them. We will provide you with comprehensive set of trainings, both online and provided by other team members. You will learn by working on actual cases with the support of your colleagues.
The main requirement is good knowledge of basic concepts all IT engineers should know – such as networking basics, scripting basics, storage basics, virtualization basics, Windows (well, this part you should know very well though, including Windows Server and Active Directory).
You should have a very analytical mind, be very good at complex investigations and have good communication skills. Apart from that, passion and willingness to learn are the most important qualities we are looking for.
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients- known, global brands, supported by 6000 professionals in 30 languages
- You will gain space to fulfill your ambitionsand develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000online trainings and in class) and get certified (e.g. ITIL, Vmware, Citrix,
- Oracle Database). You will have the opportunity to take part in coaching programsand develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks(free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program)
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
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