CBRE Corporate Outsourcing is part of CBRE - the global leader in commercial real estate services, investment and outsourcing. In the prestigious 2014 IAOP Global Outsourcing ranking CBRE is on 3rd place among all outsourcing companies, being the undisputed number 1 for many years in the real estate industry.
Simply, join the Best!
For our Facility Management division with the office at Krakowiaków 50 in Warsaw, we are currently looking for a talented candidate for the position of:
Performance Improvement Process Manager
Location: Warsaw
Key Accountabilities:
- Support Finance Account lead for 3 of the 4 GS clusters, Countries include, Poland, Russia, Germany, Netherlands, Spain, Italy, France and Sweden
- Partner with CBRE Alliance Director and/or Service Level Leaders to develop, track and achieve overall account strategy (Annual Strategic Agenda) coordinate joint sessions to gain alignment on annual strategy with defined goals/targets
- Develop from evaluation to implementation, underpinned by ROI and cost/risk to achieve intended results
- Provide overall leadership and support to ensure the effective implementation and coordination of Glidepath and Cost Save Programs
- Work with Service Line Leaders to develop effective communication and training programs in support of the various initiatives thus driving global consistency, and positive engagement
- Contribute in the development of, and track performance of Critical and Key Performance Indicators; liaise with account finance to develop and submit YE CPI and/or KPI approval/management-incentive fee documents to client
- Provide overall leadership to consolidate performance reports and provide regularly scheduled views of CPI and KPI performance with client
- Formalize internal (i.e. GWS deliverables, annual SET meetings, etc.) and external (client) communications
- Provide program management expertise for the implementation of key initiatives which may include the implementation, maintenance, and improvement of technology platforms to aid in account delivery
- Develop effective communication program that drives an integrated service delivery model.
- Ensure compliance with governance structure with respect to meeting frequencies, deliverables and objectives. Oversee monthly operations review meetings and provide support where/if necessary
- Act as governance point of contact to ensure services provided align with contractual requirements (and ensure that contractual obligations are met such as reporting, governance structures, etc.)
- Other duties as required to support overall client and/or account strategy
Requirements:
- Strong project management skills in matrix international environment
- Ability to report & present data using distinctive style on complex topics to different levels of the organization (from site managers to senior leadership)
- Strong analytical skills and quantitative skills to comprehend, analyze, and interpret highly complex business and financial data and develop innovative solutions
- Strong relationship building skills to motivate and negotiate effectively with key employees, senior leadership, and client groups to take desired action. Ability to respond effectively to the most sensitive issues
- Strong working knowledge of process analysis, standardization, improvement and redesign
- Preference for background from commercial real estate industry
- Fluent English
We offer:
- Great work atmosphere and working conditions
- Modern office and flexible working time
- Possibility to learn and grow further with CBRE GWS
- Be a part of interesting international project in dynamic fast growing company
- Necessary training
- Private medical care, co-participation in sport card and facilitation in life insurance