Senior Customer Support Engineer (Security)

Role and Responsibilities:

We are looking for a Senior Customer Support Engineer (CSE); the connection to Cisco customers and builds effective working relationships while solving their issues, managing expectations, and leaving the customer feeling valued.

A successful Senior CSE:

• Provides advanced technical consultation to other team members

• Acts as a technical expert in his/her domain of expertise with other team members as well as other Cisco world-wide teams

• Independently debugs complex product problems and effectively supports critical account customers

• Leverages existing resources and his/her own technical and customer relationship skills to provide problems resolution with a high level of customer satisfaction

• Provides systems/product training and identifies improvement opportunities and recommendations in products and processes

• Keeps up-to-date with the latest technology products in his area of expertise in order to provide a high quality support in current and future types of support services

Minimum Qualifications required:

● Commitment and ability to resolve complex technical problems, multitask, and be dedicated to customer success

● Excellent verbal and written communication skills

● Extensive experience interacting with enterprise customers

• Passion and demonstrated ability to learn and work in a multicultural team environment

● Extensive troubleshooting experience using protocol analysers

● Programming skills (Python, Ruby, Java etc)

• 2-3 years related experience in involving customer exposure element in Security Technologies (Firewall, VPN, IDS, AAA, Linux)

• 3 - 5 years related experience in involving customer exposure element in Security technologies

Nice to have:

• Bachelor"s or Master's degree in engineering (Computer Science, Electrical Engineering)

• CCIE or CCNP certification desired (or equivalent level and knowledge) in one of the above listed technologies

• Other technology (Security, Cloud, DataCenter, Compliance etc) or product knowledge, experience or certifications would be a plus

• Ability to drive to achieve goals with limited supervision

• Proven crisis management skills and ability to drive to resolution

We offer:

• Attractive salary
• Private healthcare (Medicover)
• Multisport card
• Education package
• Enthusiastic and positive work atmosphere
• Work in the international environment