We are specialized in cross-border infrastructural services for the information technology (IT) industry. With over 1,950 permanent employees in 29 subsidiaries we offer our services worldwide in more than 190 countries.
For Hemmersbach Poland located in Bielany Wrocławskie (Wrocław, Poland) we are seeking Chinese speaking (Cantonese & Mandarin) L2 Service desk Technicians to join our team. Applicants should be prepared to be part of a 24/7 team responsible for infrastructure, applications, software and hardware.
- Chinese (Cantonese & Mandarin) language level C1,
- English language B2 level,
- Previous experience with L2 remote support including: troubleshooting, diagnosis, resolution, software deployment,
- Excellent customer and communication skills,
- Readiness to work on shifts (24/7),
- Readiness to work on a daily routine as well as quickly adjusting to incoming tasks.
- Technical competencies in the print service area.
- Provide remote L2 Global support 24/7 to end users,
- Troubleshooting and relating resolution procedures to non-technical end- users,
- Knowledge base maintenance,
- Print Queue Management,
- Deployment of firmware and SafeCom software,
- SafeCom account maintenance,
- Driver Software Distribution,
- Early Warning Health Checks,
- Toner queries,
- Engineer liaison,
- Parts ordering,
- Maintenance of fleet asset inventory,
- Advanced diagnostics, transfer to L3.
- Attractive salary and contract of employment,
- Work in international, flexible and opened IT company,
- Permanent support in daily tasks,
- Wide range of trainings preparing for the position,
- Interesting international projects,
- Welcoming and friendly work environment,
- Multisport and LUX-MED package.
Poznaj
Hemmersbach
Why us?
We are one of the leading providers of the IT services in the world. Numbers do not lie – we already have more than 50 subsidiares all around the world and operate in over 190 through our network of subcontractors. We employ over 4000 people around the world, which makes our work setting a truly international one.
In Poland, you can find our offices in Bielany Wrocławskie, Wrocław, Katowice, Kraków and Warsaw. Our shared services offices support colleagues and sub-contractors in such areas as HR, finance, administration, project management, customer support, hardware maintenance, supply chain, logistics and plenty more. We are also specialists in servicing IT hardware for the top players in the industry.
Recruiting process
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Step
Pre-selection of candidates
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Step
Phone interview
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Step
Face to face / Skype interview
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Step
Decision and offer
Testimonials
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Robert
PMO Administrator, Bielany Wrocławskie
I fully recommend applying to Hemmersbach because it is a company in which you are able to gather your first valuable and important IT experience. This is a really good option for people who have just started their IT career.
The best thing about the company is the possibility for young people to develop and fundamentally widen their skillset. This is especially important in the IT field. I also like the atmosphere and companionship from my colleagues, which I've had since the very first day of my work in Hemmersbach. -
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Ola
HR Analyst, Katowice
Friendly atmosphere, supportive colleagues and leaders. Knowledge sharing environment, the place you can always ask for support/advice.
Well prepared onboarding process with Buddy assignment. Benefits (private healthcare, insurance, and multisport card) available from the first (trial) employment contract.