Since 1985, Dell has played a critical role in enabling more affordable and accessible technology around the world. As an end-to-end computing solutions company, Dell continues to transform computing and provide high quality solutions that empower people to do more all over the world.
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Why work with us?
- Life at Dell means collaborating with dedicated professionals with a passion for technology.
- When we see something that could be improved, we get to work inventing the solution.
- Our people demonstrate our winning culture through positive and meaningful relationships.
- We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
- Our team members’ health and wellness is our priority as well as rewarding them for their hard work.
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Are you a professional who has a strong technical background and passion for solving complex issues for customers? If so, we would love to hear from you!
As a Technical Account Manager (TAM) you will have the opportunity to serve as a trusted advisor to our enterprise customers. You will be part of Dell’s Global Support & Deployment team working with our ProSupport Plus and ProSupport Flex for Data Center customers. As a Technical Account Manager, you will provide consulting and end-to-end lifecycle management for complex data center technologies including various operating systems, servers, storage and networking from multiple vendors. You will be able to apply your IT service management skills by utilizing ITIL (Information Technology Infrastructure Library) based principles within a project management framework.
In this role, you will be responsible for working with key customer contacts to identify and align business and IT objectives, discover customer pain points, offer recommendations, and recognize current and future IT needs. You will play an integral part in helping our customers avoid unplanned outages by providing proactive preventative guidance. You will achieve this through the development and maintenance of a support service delivery plan and making recommendations for operational best practices.
You will manage “mission-critical” support escalations and serve as an active member of the account team with early engagement throughout the sales and product lifecycle.
If you want to make a difference for Dell and its customers, then this is your opportunity!
Job Responsibilities
- Develops and coordinates proactive maintenance initiatives based on industry best practices and statistical data trends.
- Ensures effective ownership, communication, coordination, and facilitation of support service activities between support teams, account teams, field service personnel, and customers.
- Leads complex service delivery processes, develops creative resolutions to complex problems, and ensures contractual support service deliverables are understood and managed effectively.
- Compiles, analyzes and interprets statistical data and trends relating to service level and operational effectiveness.
- Identifies and leads continuous improvement activities in support of customer or internal business processes.
- Acts as single point of contact for all support requirements as they pertain to the assigned customers’ environment.
- Available 24x7 to coordinate Dell resources during critical incident management.
- Solid understaning of technical competence in data center technologies. A working knowledge of Windows, Linux, VMware, EMC, Compellent, EqualLogic, blade technology and networking is essential.
- Ability to effectively interact and communicate with Senior Executive to CxO-level personnel.
- Excellent presentation, communications, and interpersonal skills.
- 5 years general enterprise experience with data center technologies such as Cloud, Virtualization, Windows, Linux, VMware, EMC, Compellent, EqualLogic, blade technology and networking.
- Industry recognized Certification.
- Fluent in English, Polish and Hungarian/Romanian
- B.S. Degree in Information Systems, Computer Science or equivalent experience
- IT business process certifications (ITIL, Six Sigma, PMP, etc.)
- Technical certifications (MCSE, CCNA, Server+, etc.)
- 4 years IT project management experience utilizing an accredited framework
- 5 years vendor and maintenance management experience