Web Application Engineer/Product Support with German
Miejsce pracy: Krakow
Nr ref.: JO-1511-320458x
We are presenting you an opportunity to join Our Client Company, one the biggest and most successful IT companies in the world with offices in Krakow, and to work on a new, challenging and exciting project.
Your responsibilities:
- To provide technical support for web-development, assigned products and desktop applications or communication and publishing tools.
- To work with the Escalation Management Team on more complex technical issues, in order to provide customer with regular updates and timely resolution of their queries.
- To solve technical issues quickly using the available resources and ensure that information about the solution that is absent or hard to find in the Help Centre is passed on appropriately.
- Work with prestigious project
Your skills, knowledge and experience:
- Good command of English and very good command of German.
- Experience of delivering excellent service in a client-facing customer support environment.
- Excellent communication skills and the ability to deliver bad news in a friendly and professional way.
- Basic understanding of HTML and JavaScript
- Proven troubleshooting skills (experience from IT service desk enviroment)
- Experience of delivering excellent service in a client-facing customer support environment.
The following would be the added advantage:
- Experience in programming, scripting, building a website or dealing with Software Engineers
- Working for a publisher or advertisement network
You get:
- Attractive base salary between 8 600 and 10 000 PLN per month
- Clear career path in a growing multinational organization with a nice work environment
- Above standard benefit package
Do you think you are the right person? – Don’t hesitate to hit the “Apply” button and send us your CV!
Company offers:
- Life insurance
- Private health insurance
- MultiSport Card
- Lunch & leisure vouchers
- Work place based in Krakow Business Park
- Clear career path in a growing multinational organization