Cegeka Polska Sp. z o.o. należy do międzynarodowej, renomowanej Grupy Cegeka, której celem strategicznym jest świadczenie usług wysokiej jakości dla średnich i dużych przedsiębiorstw w obszarze outsourcingu IT oraz dostawy aplikacji na zamówienie. Jesteśmy częścią zespołu liczącego w Europie 3000 ekspertów, który rozwiąże każdy, nawet najbardziej skomplikowany problem IT.
W związku z rozwojem firmy w Polsce poszukujemy osób celem rozpoczęcia współpracy jako:
Wintel System Engineer
Miejsce pracy: Warszawa
Nr ref.: Wintel System Eng/06/2015
What you need to do:
- Offer 3rd line support for our customers
- Analyze incidents generated by our monitoring systems in order to quickly repair them
- Analyze the support requests sent by our customers by phone, email or web submit
- Timely update every support request assigned to your group
- Accurate ticket documentation of the support request and troubleshooting steps taken
- Take ownership and responsibility for all tickets assigned to your queue
- Configuration, fine tuning and follow-up of Management Applications Ensure Trend Analysis Reports & other specific client reports are delivered on time
- Create trend analysis reports per client
- Create change & maintenance requests prior to implementations
- Maintenance of operational systems/resources at customer sites (Windows updates, Citrix updates)
- Provide technical training for other levels when new projects/tools are integrated within Cegeka
- Provide management with possible enhancements regarding the clients’ infrastructures
- Create and modify the technical procedures, manuals and processes for monitoring projects
- Create the technical documentation for all new Cegeka integrations (Server documentation, monitoring handbook, architecture design etc.)
- Interact with the customer, by positively exposing Cegeka during the direct communication with customers
- Work in close collaboration with your colleagues to ensure that service delivery to the customer is of the highest standard
- Work in accordance with the Cegeka quality standards, procedures, processes and internal regulations
- Maintain a strict adherence to change management procedures before performing any change
- Attend trainings and team meetings
- Respect deadlines and procedures agreed at team level or with the customer
- Ensure that the SLAs are met
- Also: be a colleague and not only a team member – and a very good one!
What you need to know:
- 5+ years in a similar position
- Excellent knowledge and proven experience with Microsoft Server Operating Systems and Directory Services
- Network fundamentals
- Good knowledge and experience with some or all of the below technologies:
- virtualization software (vSphere, Hyper-V, XenServer)
- Cloud computing (public, private)
- Microsoft Exchange Server 2013, 2010
- Microsoft System Center 2012
- Storage Area Networks
- Citrix XenApp 6.5 and Microsoft Terminal Servers
- Citrix Provisioning Services
- VDI technologies (XenDesktop, Horizon, Microsoft VDI)
- Enterprise class backup systems
- Microsoft SQL Server 2012, 2008
- Enterprise Antivirus products
- Microsoft Lync 2013, 2010
- Microsoft SharePoint 2013, 2010
- Strong desire to work in a collaborative environment
- Demonstrated ability to identify process improvement opportunities, demonstrated knowledge of change management
- Ability to adapt quickly to constantly changing business priorities
- Essential networking knowledge
- Proven Windows operating system background
What you need to be:
- Professionalism is required in all communication with the clients (phone calls, emails)
- Initiative is required in day to day tasks
- Passion for IT and strong interest in self-development
- Strong team spirit and involvement
- Punctuality and flexibility
- Schedule adherence is one of the objectives of your activity and it will be taken into account during your performance evaluation
- Ability to listen, learn and improve
- Excellent English skills, both written and verbal
- Willing to travel
Offer (bonuses, benefits):
- Flexible working environment within a dynamic team
- Private medical subscription
- Continuous learning and improvement activities
- Long term career development programs
- Being part of a growing organization with Belgian roots