Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions - underpinned by the world’s largest delivery network - Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With more than 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.
Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.
- Support the execution of Gen 4/5 projects through the operational excellence agenda
- Manage end to end cost to serve projects for clients
- Collaborate with client/ internal stakeholders to improve client processes and drive client value through operations maturity
- Drive strategic quality plan at the operational level, defining and implementing strategic initiatives to ensure success in the deployment of operational excellence practices
- Develop short and long range strategic business plans to align resources to meet future customer needs and drive superior operating results
- Drive We@Accenture to make an impact on client's value proposition.
- Deploy quality plan at the operational level in conjunction with the operational excellence group to provide overall quality leadership to the site
- Drive projects on processes to improve productivity and SLA performance
- Reorient organizational focus on conventional detection and containment to focus on best-in-class prevention
- Manage quality and lean six sigma strategy to facilitate continuous production of products consistent with established industry standards, government regulations and customer requirements
- Drive rigorous metrics related to the balance score card to evaluate performance and drive reduction in variability/defects in critical business processes
- Build relationship with other teams and corporate resources
- Support continuous improvement efforts to meet and exceed customer requirements in a fast-paced environment
- Motivate, counsel and constructively deal with people at all levels to contribute to team goal and agenda
- Create a culture which supports disciplined and systematic process management; data driven decision making; continuous improvement aligned with established strategy & objectives (improvement roadmap)
- Drive internal process efficiencies and maximize the level of customer service
- English - intermediate
- Microsoft suite skills (e.g. excel, powerpoint, word) - good
- Flexibility, pro-activeness
- The ability to use your knowledge of foreign language on a daily basis at work (we serve our Clients in almost 30 foreign languages)
- Experience with a range of Clients and technology solutions which provides professional relevance
- Operating according to Lean Six Sigma philosophy
- Collaborating and learning from diverse and talented colleagues helps you “raise your game”
- Trainings and development tailored to help you achieve your potential
- New Joiners Programme including trainings
- Opportunity to engage in Corporate Social Responsibility initiatives
- We also think about your social life, at Accenture you will be able to take part in different initiatives like Book Club, International Cuisine Club, Accenture Runners Club, family events, cultural meetings, photography classes, climbing, soccer, swimming and many others
- Social benefit packages including: private medical care, My Benefit, life insurance
- Friendly work atmosphere in multicultural environment