Grafton Recruitment jest częścią Grafton Employment Group, która działa w ramach stale rosnącej sieci biur na całym świecie. Jesteśmy jedną z wiodących firm rekrutacyjnych na terenie Europy, prężnie rozwijamy się na pozostałych kontynentach. Wśród naszych Klientów są najbardziej znane międzynarodowe oraz polskie firmy. Budujemy długotrwałe relacje z naszymi kandydatami i staramy się opierać współpracę na partnerskich kontaktach. Kandydaci mają możliwość współpracy z wyspecjalizowanym zespołem konsultantów pracujących dla wszystkich branż.
Assistant with fluent Dutch
Miejsce pracy: Location: Wrocław
Nr Ref.: 5-26-31805/PC
Opis stanowiska:
Assistant with fluent Dutch
Job Type: Full Time.
Operating hours: Monday - Friday.
Responsibilities:
- Creating new accounts/ adding new users to existing accounts and updating necessary changes in Entitlement Database.
- Ensuring created account flows through all customer database interface, failing which primary Ccare team to involve appropriate co-work groups for assistance.
- It’s the responsibility of the Primary Customer Care Agent to open a case in Clarify for every new incident/request reported by the customer.
- A proper clarify case to be dispatched to the appropriate group.
- Ensuring adherence of all case management rules which will help in the right and a quicker resolution and hence maintain a manageable backlog.
- Handling customer phone calls and address their issues in a timely manner.
Job Type: Full Time.
Operating hours: Monday - Friday.
Responsibilities:
- Creating new accounts/ adding new users to existing accounts and updating necessary changes in Entitlement Database.
- Ensuring created account flows through all customer database interface, failing which primary Ccare team to involve appropriate co-work groups for assistance.
- It’s the responsibility of the Primary Customer Care Agent to open a case in Clarify for every new incident/request reported by the customer.
- A proper clarify case to be dispatched to the appropriate group.
- Ensuring adherence of all case management rules which will help in the right and a quicker resolution and hence maintain a manageable backlog.
- Handling customer phone calls and address their issues in a timely manner.
Wymagania:
- Easily communication in Dutch and English (B2/C1)
- Customer orientation
- High interpersonal skills
- Detail oriented and well-organized
- Good knowledge of MS Office applications
- Willingness to work in Wroclaw
- Customer orientation
- High interpersonal skills
- Detail oriented and well-organized
- Good knowledge of MS Office applications
- Willingness to work in Wroclaw
Informacje dodatkowe:
Benefits:
- Possibility to develop one's professional skills in a well-structured and international organisation
- Attractive salary
- Friendly atmosphere
If you want to apply for this job, please, send us your curriculum vitae both in Polish and English with the ref. number in subject of your application: wroclaw5@grafton.pl
If you've had an interview in Grafton already, please, contact your consultant directly (ideally by email).
For more related job opportunities visit www.grafton.pl/
- Possibility to develop one's professional skills in a well-structured and international organisation
- Attractive salary
- Friendly atmosphere
If you want to apply for this job, please, send us your curriculum vitae both in Polish and English with the ref. number in subject of your application: wroclaw5@grafton.pl
If you've had an interview in Grafton already, please, contact your consultant directly (ideally by email).
For more related job opportunities visit www.grafton.pl/
