About us
Capgemini is one of the world\'s foremost providers of consulting, technology and outsourcing services.
Capgemini Business Services department is one of the first and the biggest outsourcing centers in Poland providing services in 30 different languages in the areas of: finance, accounting, banking, procurement, customer care and marketing services. Business Services employs over 3800 specialists in its offices located in Krakow and Katowice.
Position purpose
The jobholder will manage the respective team to deliver high quality, professional and proactive service to the Client, within agreed SLAs. The role purpose also includes management of day to day team’s issues and escalations, as well as building a supportive atmosphere and continuous work on efficiency improvement.
Main accountabilities
- Handle regular communication with the Clients’ counterparts
- Build relationship with Client for the future delivery and deliver service in accordance with his needs and expectations
- Supervise the team to deliver high quality, professional and proactive day to day service to our Client with agreed SLA’s
- Build the positive and supportive team culture and help team to improve efficiency
- Manage day to day team’s issues, flag and mitigate them and manage escalations
- Demonstrate knowledge of relevant processes and procedures
- Continually seek out ways to improve Client’s satisfaction
- Keep all required process documentation up to date (process maps and procedures) and other documentation within agreed timeframes
- Participate in preparing the HR related reports
- Participate/coordinate HR projects both local and global
- Analyze the related management reports to observe trends and introduce improvements
- Manage processes according to Capgemini methodology
Requirements
- Very good command of spoken and written English
- Fluent German on B2 or above
- Experience in leading teams
- Strong people management skills
- Ability to work to tight deadlines
- Very good communication skills
- Good knowledge of MS Office
- Strong problem solving skills
What we offer
- You will work in multinational, stable company for c.a. 100 Blue Chip Clients - known, global brands, supported by 6000 professionals in 30 languages.
- You will gain space to fulfill your ambitions and develop your career, opportunity to take part in transition projects. We operate according to Lean and Kaizen philosophy.
- You will choose your career path (experts or managers) – you will work among professionals (over 900). We will support you to gain knowledge (20 000 online trainings and in class) and get certified (e.g. ACCA, Prince2, PMP). You will have the opportunity to take part in coaching programs and develop your knowledge in experts communities.
- You will work in line with high, international work standards and you will have an opportunity to engage in CSR initiatives.
- You will be appreciated for your results and professionalism – based on clear rules of promotion. Our company applies a wide choice of perks (free private medical care for you and your family, additional life insurance). We help to keep right proportions between your work and private life (Business Parent Program).
- As a disabled person you will get professional support. We are open to provide assistive technologies for people with diverse disabilities. We care about inclusion and equal rights approach. We conduct disability awareness trainings. Join our Win with Capgemini Program for people with disabilities.
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