Providing timely and accurate customer support via email, live chat, and phone. Customer outreach for gathering their feedback. Managing multiple cases at one time. Troubleshooting technical issues in close collaboration with a development team.

Create new content in German (blog posts, marketing descriptions, ads, emails) and translate current copies from Russian/English into German; Assist with planning marketing strategies and coordinating marketing campaigns for successful promotion on German market; Translate current and new product...

Oversee and manage the product development lifecycle; Collaborate closely with developers and designers towards the implementation of the roadmap; Define product requirements and document clear specifications, wireframes and user stories; Talk to our existing and potential users to assess their...