Firma International Paper zajmuje nieprzerwanie od 2002 roku 1 miejsce na liście Magazynu Fortune w kategorii najbardziej szanowanych i docenianych przedsiębiorstw na świecie w sektorze produktów papierniczych. International Paper Polska rozpoczęło swą działalność w Krakowie w 2004 roku otwierając Centrum Obsługi Klienta Europejskiego. Wkrótce krakowskie centrum zostało powiększone o kolejne, ważne dla firmy jednostki- Globalne Centrum Usług Informatycznych oraz dział Obsługi Klienta Amerykańskiego. Wraz z pozostałymi działami takimi jak dział Kredytów, Audytu, Finansów, Analiz Biznesowych, Supply Chain oraz HR wymienione jednostki tworzą Globalne Centrum Usług firmy International Paper w Krakowie. Obecnie firma International Paper Polska zatrudnia ponad 400 pracowników. Kluczową działalnością Centrum jest obsługa klienta oraz wsparcie informatyczne. Obsługą klienta europejskiego zajmują się zespoły: Brytyjski, Niemiecki, Szwajcarski, Francuski, Hiszpański, Włoski, Benelux i Export; klienci amerykańscy obsługiwani są we wszystkich trzech strefach czasowych: Wschodnie, Środkowe i Zachodnie Wybrzeże. Dział IT wspiera 3500 użytkowników w ponad 70 lokalizacjach w 15 krajach zapewniając klientom pełny zakres branżowych usług IT.
Krakowskie Globalne Centrum Usług firmy International Paper to międzynarodowe środowisko pracy, w którym ważny jest wzajemny szacunek, przestrzegane są wartości i zasady etyczne, a doceniane jest zaangażowanie i motywacja pracowników dostarczających klientom usługi na najwyższym poziomie.
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