Who are we? Competence Call Center member of TELUS Digital a multilingual provider of digitally-enabled customer experience and IT solutions. After merging with Competence Call Center, the company has more than 10,000+ team members across Europe and 50,000+ worldwide. Competence Call Center member of TELUS Digital empowers customer experience innovation through digital enablement, spirited teamwork, agile thinking, and a caring culture that puts customers first. The company's solutions cover customer experience, digital transformation, IT lifecycle, advisory and digital consulting, risk management, and back-office support. Fueling any stage of company growth, TELUS Digital partners with some of the world’s most disruptive brands across high growth industry verticals, including tech and games, communications and media, eCommerce and fintech, healthcare, and travel and hospitality. The company serves clients in over 50 languages. Our Gdańsk location was founded in 2014 and since that time, we are offering workplaces for many different positions. You can learn more below.
Archiwalne oferty pracy
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Overview of tasks: Representing a globally top brand industry; Contacting new and existing clients (advertisers) via phone and email On a daily basis, identify sales opportunities and provide these businesses with the best advertisement solution; Improve clients’ experience by driving optimal and...
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Overview of tasks: Representing a globally top brand industry; Contacting new and existing clients (advertisers) via phone, chat and email on a daily bis, identifying sales opportunities and providing these businesses with the best advertisement solution for their business goal; Improve client’s...
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Overview of tasks: Monitoring call, email, chat and any other support interactions quality of employees; Providing feedback, coaching and mentoring to employees as needed; Working closely with managers and employees to meet the relevant service level metrics; Responsible for refresher training on...
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Overview of tasks: Monitoring call, email, chat and any other support interactions quality of employees; Providing feedback, coaching and mentoring to employees as needed; Working closely with managers and employees to meet the relevant service level metrics; Responsible for refresher training on...
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Overview of tasks: Leading, managing and motivating a team of Quality Analysts; Delivering insights to continuously improve and deliver outstanding customer experience across the program; Acting as a primary point of contact between Quality Analysts and our Business Partner; Assuring the standards...
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Overview of tasks: Responsibility for the overall provision of the relevant line of Services by Vendor; Serving as liaison between the partner and Vendor development and operational team; Proactively update and flag to partner emerging issues; Optimize program operations with a focus on process...
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Overview of tasks: Contacting our clients (Agencies or Advertisers) by phone, chat and email daily identifying sales opportunities and providing these businesses with the best solution for their business goal; Provide information about online advertising services; Prepare of online advertisement...
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Twoje zadania: Monitorowanie jakości połączeń telefonicznych, e-maili, czatów; Udzielanie feedbacków, coachingu i mentoringu pracownikom; Ścisła współpraca z managerami i zespołem w celu spełnienia odpowiednich targetów; Prowadzenie szkoleń w zakresie zmian procesów, analiz i...
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Twoje zadania: Reprezentowanie wiodącej na świecie marki w branży social medalia i digital marketing; Codzienne kontaktowanie się z nowymi i obecnymi klientami (agencjami lub reklamodawcami) przez telefon, czat i e-mail, identyfikowanie możliwości sprzedaży i dostarczanie tym firmom...
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Overview of tasks: Monitoring call, email, chat and any other support interactions quality of employees; Providing feedback, coaching and mentoring to employees as needed; Working closely with managers and employees to meet the relevant service level metrics; Responsible for refresher training on...
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Overview of tasks: Monitoring call, email, chat and any other support interactions quality of employees; Providing feedback, coaching and mentoring to employees as needed; Working closely with managers and employees to meet the relevant service level metrics; Responsible for refresher training on...
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Overview of tasks: Contacting our clients (Agencies or Advertisers) by phone, chat and email daily identifying sales opportunities and providing these businesses with the best solution for their business goal; Provide information about online advertising services; Prepare of online advertisement...
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Twoje zadania: Monitorowanie jakości połączeń telefonicznych, e-maili, czatów; Udzielanie feedbacków, coachingu i mentoringu pracownikom; Ścisła współpraca z managerami i zespołem w celu spełnienia odpowiednich targetów; Prowadzenie szkoleń w zakresie zmian procesów, analiz i...
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Twoje zadania: Reprezentowanie wiodącej na świecie marki w branży social medalia i digital marketing; Codzienne kontaktowanie się z nowymi i obecnymi klientami (agencjami lub reklamodawcami) przez telefon, czat i e-mail, identyfikowanie możliwości sprzedaży i dostarczanie tym firmom...
Doradztwo / Konsulting
