Are you looking to develop your career and take on larger responsibilities in an exciting and growing business environment? You have significant experience in coaching, are able to motivate and encourage the team to achieve the objectives and standards set? You also have training experience and quality is something you excel at? We have the perfect job for you!
For our team in Gdańsk we are currently looking for
Quality Manager with English for Social Media Field (m/f/d)
Miejsce pracy: Gdańsk
Nr ref.: Req_00087149
Overview of tasks:
- Leading, managing and motivating a team of Quality Analysts
- Delivering insights to continuously improve and deliver outstanding customer experience across the program
- Acting as a primary point of contact between Quality Analysts and our Business Partner
- Assuring the standards of consultative sales by monitoring quality results and progress
- Surfacing analytical insights to improve the experience of our advertisers with our team of digital experts
- Implementing and driving quality process and structure
- Responsible for the delivery of quality metrics on monthly and quarterly basis
We are looking for:
- Preferred 3+ years’ experience in quality manager role or similar position
- Fluency and excellent communication skills in English
- Analytical mindset and numbers affinity
- Strong communication and leadership skills
- Affinity with online media and social networks
- Proactivity and ability to think “outside the box”
- Excellent organizational skills and detail-oriented approach to problem solving
- Able to adapt quickly to changes in workflow
- Goal-oriented work approach and flexibility to adapt to a fast-paced business environment
We will offer:
- Fixed remuneration
- Freedom to implement your own ideas in a highly motivated team
- Close cooperation with other departments
- Internal training and learning opportunities
- Career opportunities in our international company
- A modern office in the Olivia Business Centre complex with modern workplaces as well as free drinks and fruits
- Private medical healthcare and sports card