2nd line support specialist

Dla naszego klienta poszukujemy osoby na stanowisko:

Senior Application Support Engineer.

Lokalizacja: Kraków

Responsibilities:

• Troubleshoot application issues/incidents
• Provision and maintenance of documentation on system configurations, databases, define methods of working and daily operational procedures.
• To follow defined incident and problem management procedures in order to log and track issues relating to past problems until satisfactory resolution.
• On-call responsibilities is required for this Role
• Perform the Incident root cause analysis.
• Collaborate with peers across countries on issue investigation
• Liaison with L1, L3, application development, networks, security, management systems, storage and database teams for resolving respective issues.

SkillsRequired:

• Minimum 3-5 years experience with Application support
• Oracle, SQL Query/Script experience.
• Scripting experience –Perl, Shell Script
• Monitoring tools – Control-M, Tivoli, Genos
• Application troubleshooting in a client server based environment
• Understanding of Messaging, Web logic/Tomcat application server
• Good Understanding of networking concepts and topologies.
• Good English communication skills both written and verbal.
• Ability to effectively communicate with all levels of management and within the team as well as with their peers all over global locations.
• A background in ITIL process is a key advantage.

We offer:

• Life insurance. Private health insurance.
• MultiSport Card.
• Lunch & leisure vouchers.
• Clear career path in a growing multinational organization