Accounts Receivable - Collections – Senior Process Associate - German

Your responsibilities

• All aspects of collections regarding debtors ledger
• Handling outgoing collection calls
• Facilitating the identification and resolution of any customer disputes
• Allocating and clarifying payments
• Managing overdue payments
• Receiving and resolving discrepancies (bank, business, customer contact)
• Preparing and dispatching dunning letters/statements
• Provide support to AR Team Leader and Analyst for credit control activities as required.
• Month end processing and reporting requirements
• Ensuring all Associate activities are compliant to audit requirements
• Documenting all collection activity re-debtors ledger
• Escalation and follow through of issue’s re-debtors ledger
• Ensure Key Metric’s are met and service is delivered to end users as expected

Our requirements

• Very good knowledge of German, min. B2
• Communicative level of English
• Previous experience in handling customers/ AR/ credit activity (represent advantages);
• High School Degree (University graduate or Economic studies are an advantage);
• Good MS Office (especially MS Excel) knowledge
• Analytical thinking and ability to learn fast
• Personal culture and ability to deal with the client properly
• High motivation and willingness to learn
• Ability to work under time pressure

What can we offer?

• Attractive salary
• Stable job offer - employment contract
• Work in the multicultural environment
• Various trainings (initiating, soft skills)
• Possibility of development
• Benefits (Insurance, Luxmed, Multisport, additional vacation days, biking policy, lunch pass)