ASTEK Polska jest częścią dynamicznie rozwijającej się międzynarodowej Grupy ASTEK. Specjalizujemy się w outsourcingu kadry IT i realizacji projektów informatycznych. Zatrudniamy doświadczonych specjalistów dla liderów z obszarów bankowości, ubezpieczeń, telekomunikacji, hi-tech, farmacji i logistyki w Polsce i za granicą.
Business Analyst
Location: 100% remote
Pay Rate: up to 750 PLN /MD
Tasks:
- "Shift Left" contacts through deployment of new “Self-Service” technologies and contact channels, resulting in leaner, more efficient operations and therefore reducing cost of service
- Identify areas of process improvement (efficiency and effectiveness) and provide recommendations for solutions that detail advantages, disadvantages and associated risks
- Work with Application support teams and key stakeholders to define and deliver requirements, offering support and best practice advice.
- Develop required documentation such as presentations, workshop agendas, gap analysis reports, process flow diagrams, roles/responsibilities
- Coordinate system enhancements throughout the duration of their lifecycle, act as a conduit for requirements gathering, demonstration, testing and deployment
- Implement and manage continuous improvement lifecycle initiatives in order to reduce cost and improve customer experience
Requirements:
- Business system and service delivery experience
- Business Process definition, re-engineering and improvement
- Agile project delivery
- Business Analysis techniques - working directly with business stakeholders and service owners
- Service Management toolsets and portals (ServiceNow experience is welcome)
- Understanding end to end business processes.
- Working to an allocated budget/forecasting time on projects or work areas
- Service Management knowledge (ITIL certification is welcome)
We offer:
- Attractive salary
- Stable employment and professional development in an international environment
- Choice of preferred form of employment
- Work for the most recognizable Polish and global brands
- Training and coaching
- Long-term and interesting projects
- Benefits (e.g. premium private health care package and sports card), good working atmosphere and team building events
- Ongoing support from ASTEK Polska consultant
- Cooperation with specialists in their fields
Dlaczego warto z nami pracować?
- Solid Foundations
- Ambitious Projects
- Individual approach and friendly atmosphere
- Famous Brands
- Inspiring Leaders
- Flexibility
- Extra Benefits
- Referral System
Więcej informacji na temat Twoich danych przetwarzanych przez ASTEK Polska Sp. z o.o. znajdziesz tu: www.astek.pl/polityka-prywatnosci
Dlaczego warto z nami pracować?
- Solid Foundations
- Ambitious Projects
- Individual approach and friendly atmosphere
- Famous Brands
- Inspiring Leaders
- Flexibility
- Extra Benefits
- Referral System