Client and Contact Data Management Specialist with Russian

The scope of work is divided into 2 areas:

1. Contact data management – this part of the role is responsible for managing changes to contact data submitted by the users of Client Book.

2. Client and organisational data management – this part of the role is responsible for managing changes made to client and organisational data submitted by users.

Your duties concerning Contact Data Management:

• managing the processing of Data Change Management tickets generated by Client Book users, in a timely manner. This will include the creation of new contacts and amendments to existing contacts,
• making decisions about conflicting information, using internet and database searches available,
• supporting the Marketing Operations Team in London with the processing of bulk sets of contact data, as part of any large Contact Data Migration Project that needs to be implemented.
• supporting the post-event processes that are managed in each of offices by manually recording in Client Book who has attended different events,
• participation in regular Process reviews with the Marketing Operations Team and key stakeholders,
  
  

Your duties concerning Client Data Management:

• managing amendments to company information in SAP CRM based on requests from users and the evidence that is provided,
• managing the research processes needed to make decisions about the validity of company changes submitted by users,
• manually promote company information in Client Book when data has been fed from SAP to Client Book.
  
  

• University Degree,
• 1-5 years experience in a Shared Service/BPO or data processing environment,
• Fluent English and Russian,
• Good working knowledge of CRM,
• Excellent computer skills (MS Office),
• Knowledge of SAP,
• Ability to work under time pressure,
• Excellent communication skills and analytical skills,
• Customer focused and service orientated,
• Analytical,
• Flexible, with ability to cope with changing priorities,
• Willingness to travel,
• Ready to relocation to Warsaw.

• Good opportunities to develop professional career in international environment,
• Daily contact with foreign customers,
• Full time Job,
• Private medical care.