Client Support Shift Team Leader

Cpl Jobs is a part of the larger European recruitment and HR services group, Cpl Resources. We help the greatest talents to develop their careers and enable leading companies on the Polish and European market to find the best professionals.

For our Client, dynamic global IT company, we are looking for:

Client Support Shift Team Leader

Responsibilities:

• Management and escalation of operational issues within Client Support Operations
• Ensure changes are logged and completed with an appropriate risk assessment to ensure customer environments are not compromised
• Manage the resolution of complex technical issues escalated by 2nd line support engineers
• Ensure clients and partners are updated accordingly on the status of relevant issues

Requirements:

• Excellent understanding of web site technology
• Excellent knowledge and understanding of internet/e-commerce technology and its importance to organisations
• Good understanding of server management
• Knowledge and experience of using a call management system
• A ‘client centric’ approach
• Excellent Microsoft server troubleshooting skills
• Excellent customer service skills
• Ability to manage call levels
• Able to communicate in groups with confidence and conviction
• Ability to multi-task and work well under pressure
• Good team working skills are essential
• Ability to document processes and procedures in a clear, concise and logical manner
• Professional computing and managerial experience is required
• Experience in supporting customer-focused Web-centric environments
• Experience of managing a customer focused operations team

Our Client offers:

• Attractive salary
• Extensive benefit package
• Beeing a part of new team
• International environment
• Access to new technologies